Benefits Analyst - HR Benefits

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:

The HCS Benefits Analyst is responsible for the administration and analysis of employee benefits programs. This role involves ensuring compliance with regulations, analyzing benefits data, and providing insights to improve the effectiveness of benefits offerings. The analyst will collaborate with various departments to support the overall benefits strategy and enhance the teammate experience.

Responsibilities:

Benefits Administration: Administer day to day operations of benefits programs including but not limited to health, dental, life insurance and retirement plans. Ensure accurate and timely processing of benefits enrollment, changes, and terminations. Coordinate with benefit providers and vendors to resolve issues and improve service delivery.

Case Management: Review benefit cases for trends in inquiries. Once trends are found, should solve for by working with HR Service Delivery team for solutions such as KBAs and Response Templates for efficiencies gained. Research and respond to operational benefit cases to provide resolution for teammates.

Coaching and Mentoring: Provide coaching and guidance to Benefit Specialists, Level I and Level II HR Service Delivery Advisors, offering insights to enhance their performance and develop their skills. Share best practices, feedback, and constructive suggestions to improve the overall effectiveness of the team.

Data Management and Reporting: Generate reports and analyze data to identify trends and areas for improvements.

Exceptional Customer Service: Deliver professional, reliable, and exceptional teammate support to all inquiries, exhibiting a customer-centric approach and ensuring high satisfaction levels. Address inquiries promptly and effectively, demonstrating active listening and empathy.

Leave Administration: Administer and manage leave of absence programs including FMLA, short-term disability, long-term disability, parental leave, and other statutory and UNC Health specific leaves. Coordinate with third-party administrators and insurance providers as necessary.

Process Improvement Evaluation: Identify areas for process improvement within HR Service Delivery - Benefits operations. Collaborate with peers and management to implement changes that enhance efficiency and effectiveness. Collaborate with cross-functional teams.

Project Management: Actively participates in projects designed to increase efficiency and promote teammate experience.

Service Recovery: Lead service recovery efforts for calls/cases that require additional outreach due to incorrect or incomplete information provided. Engage with teammates and stakeholders to resolve any issues, demonstrating a commitment to resolving concerns.

Teammate Support: Serves as a point of contact for teammate inquiries regarding benefit programs. Help to develop Knowledge Base Articles to help educate teammates of benefit options and to enhance teammate understanding of benefits. Responsible for Benefits New Hire Presentation to ensure understanding of options as a new UNC Health teammate.

Training Material Development: Create and maintain comprehensive Standard Operation Procedures. Develop training modules, guides, and reference materials that cover HR processes, policies, and customer service techniques.

Other information:
Education Requirements:
* Bachelor's degree in a related field (or equivalent combination of education, training and experience).
Licensure/Certification Requirements:
* No licensure or certification required.
Professional Experience Requirements:
* If a Bachelor's degree: No prior experience required.
* If an Associate's degree: Four (4) years of relevant benefits experience
* If a High School diploma or GED: Eight (8) years of relevant benefits experience.
Knowledge/Skills/and Abilities Requirements:
* Excellent organizational skills, strong attention to details, and process oriented
* Proficient with excel and possess the capabilities of being able to complete V-Lookups to obtain data when needed
* Demonstrated ability to maintain a confidential work environment, including handling issues with discretion, and good judgement
* Ability to manage workload and achieve results with minimal supervision.
* Ability to maintain a confidential work environment, including handling issues with discretion, and sound judgement
* Excellent communication and interpersonal skills

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: HR Benefits

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $24.73 - $35.56 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.