Business Analyst

At South Bow, we do one thing, and we do it well: safely moving oil between some of the world's most critical markets.We're building our high-performing team with versatile thinkers who thrive on solving big challenges together.If you're ready for a position where your skills are highly valued and your work is incredibly important, we want to meet you. Bring your talents to a new streamlined energy company, dedicated to operational, commercial and safety excellence as we pursue our critical purpose of delivering the energy people need.

The Opportunity

South Bow is seeking highly skilled and motivated Business Analyst to join our team. The successful candidate will be responsible for driving major incidents and applying governance frameworks to ensure efficient and effective resolution of critical issues. This role requires a strategic thinker with strong analytical skills and a proactive approach to problem-solving.

This individual will have a professional demeanor with the ability to work effectively in an autonomous environment. In addition, you will have the ability to exercise tact and discretion when dealing with confidential and sensitive information.

What You Will Do
* Major Incident Management: Lead and manage the resolution of major incidents, ensuring minimal disruption to business operations.
* Governance Application: Implement and maintain governance frameworks to standardize incident management processes and ensure compliance with organizational policies.
* Root Cause Analysis: Conduct thorough root cause analysis of incidents and provide actionable recommendations to prevent recurrence.
* Stakeholder Communication: Act as the primary point of contact for stakeholders during major incidents, providing timely and accurate updates on the status and resolution of issues.
* Performance Metrics: Develop and track key performance indicators (KPIs) related to incident management and governance to measure the effectiveness of processes and identify areas for improvement.
* Continuous Improvement: Collaborate with cross-functional teams to identify opportunities for process improvements and implement best practices in incident management and governance.

Minimum Qualifications
* Bachelor's degree in business administration, Information Technology, or a related field.

* 10+ years of relevant experience.
* Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.
* Experience with incident management tools and software, such as ServiceNow or Jira.
* Ability to work under pressure and manage multiple priorities in a fast-paced environment.

Preferred Qualifications
* Proven experience in incident management and governance within a corporate environment.
* Strong analytical and problem-solving skills with the ability to drive root cause analysis and implement effective solutions.
* Knowledge of ITIL frameworks and best practices

To remain competitive, support our high-performance culture and allow for more flexibility in the way we work, we offer a hybrid work model and flexible dress code for our eligible office-based workforce.

About our business

South Bow's existing oil & liquids pipeline infrastructure connects Alberta crude oil supplies to U.S. refining markets in Illinois, Oklahoma, Texas and the U.S. Gulf Coast. We remain committed to meeting the energy needs of North Americans today, while advancing our Liquids Pipelines System for the demands of the future. Connecting growing Canadian and U.S. crude oil supply to key markets, leveraging existing assets and seeking new opportunities to continue to provide our customers with access to the destinations they need.

South Bow is an equal opportunity employer and participates in the E-Verify program supervised by the U.S. government.

Learn more

Visit us at http://SouthBow.com and connect with us on our social media channels for our latest news, employee stories, community activities, and other updates.

Thank you for choosing South Bow in your career search.

* Depending on qualifications, the successful candidate may be offered a position at a more appropriate level and/or ladder.

* Applicants must have legal authorization to work in the country in which the position is based with no restrictions.

* All positions require background screening. Some require criminal and/or credit checks to comply with regulations.

* South Bow is committed to provide employment opportunities to all qualified individuals, without regard to race, religion, age, sex, color, national origin, sexual orientation, gender identity, veteran status, or disability. Accommodation for applicants with disabilities is available on request during the recruitment process. Applicants with disabilities can request accessible formats or communication supports by contacting human.resources@southbow.com.