Sr. Manager - Channel Operations

1. Manage inventory and stocking across trade networks

Ensure inventory alignment and stocking across all trade networks for Cipla's Institutional BU ensuring product(s) are unrestricted and available to support current and future customer demand.

Work with Cipla's trade partners to address slow moving inventory, remediate and prevent product return/morgue.

1. Institutional trade channel - build relation with accounts and leverage analytics-driven data insights to optimize channel inventory

Builds relationships with all Trade accounts and stakeholders, including Trade Operations; inter-faces with key customers to understand their needs, perspective, and issues.

Through analytics-driven data, track and monitor channel inventory identifying sales trends, omits, forecasted units, DOH, etc. for Cipla's Institutional trade channel.

1. Commercial operations - ensure product availability at all times through planning and data analytics while being compliant (EDI 852)

• In concert with product forecast, sales trends, sales/customer input and supply chain propose monthly allocations for the Institutional products and customers; always maximizing availability of product(s) to ensure customer access while minimizing Cipla's risk for product short dating.
• Oversee and ensure successful EDI 852 data integrity into Cipla's systems and adequate dissemination of reports.

1. Enhance the Customer Service experience though timely order fulfilments/ release, fast turnaround on account creations etc.

• Partner with Customer Service (internal & External) to oversee the Institutional BU order management process, ensuring uninterrupted order fulfilment, including but not limited to management of product allocation, order releases and tracking key metrics (MABD, internal turn time, etc.).
• Ownership of all new customer account creations for the Institutional BU within Cipla's internal systems, monitoring progress, while working to enhance turn time.

1. Ensure accessibility of products to GPO, IDNs, Institutions through effective partnership and relationship with trading partners.

• Ensure the Institutional BU products are accessible to all contracted GPO Members, IDNs and hospitals and affiliates.
• Partner with Wholesaler & Distributor Teams to develop and build Cipla's relationship with these teams, fostering collaboration to drive efficiencies with our trading partners.

Brief Requirements:

• Proficient inSAPandERP systems.
• Expertise in managingcustomer ordersand identifying kinks in the supply chain.
• Proven ability toimprove processesand ensure there are no gaps in the order flow.
• Experience with a start-up managing the end-to-end product/customer flow.
• Developed processes for order processing, covering thefull lifecycleof the order.
• Accountable to customers for ensuring orders are fulfilled.
• Skilled in identifying where the process gets stuck and rectifying issues.
• Ensures orders are delivered and investigates any hold-ups after release.
• Strongproblem-solvingskills to address backups and delays.
• Flexible and capable of growing and improving processes.
• Possesses agrowth mindset.

Education

BS

Years of Experience

CS - 3/5 , trade 5+

Technical Skills

SAP, ERP, SAP modules MDM FI DS, value track, vistex, excel (intermediate), EDI 852 & 867 (now value track)

Soft Skills

Customer service, communications, problem solving, troubleshooting, networking, working across multiple stakeholders, flexibility, open to different ways to fix a problem, no rigidity