Senior Catering Manager - MGM Grand

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

The Senior Manager of Catering will support the Executive Director of Catering in the daily management of property catering event operations. This includes contributing to strategic planning, forecasting, implementing standard operating procedures (SOPs), and staff development. The role will be pivotal in achieving and surpassing revenue goals by serving as the primary catering contact for the highest-grossing groups and other high-profile clients.

You will play a vital role in our mission to own the guest's experience and create WOW memories that they will carry with them far beyond their stay with us.

THE DAY-TO-DAY:

• The Senior Manager of Catering is directly responsible for managing the highest-revenue and most high-profile convention clients, focusing on food and beverage revenue
• Working closely with clients on menu planning, event setup, decor, budget management, and billing to ensure the success of their programs
• The role assists the Director in achieving annual budget and monthly forecasting goals by contributing to the research, development, evaluation, and implementation of new products, services, technology, and processes
• Conducting competitor menu cost comparisons, implementing wedding and social marketing strategies for off-peak catering dates, and providing forecast reporting
• The Senior Manager plays a key role in sales strategy to maximize revenue and reduce risk by reviewing space availability, implementing marketing strategies to target off-peak dates, negotiating and monitoring contracts, drafting catering discount clauses, and building strong client relationships
• The position also oversees the daily operations of the Catering team, coaching and directing staff to ensure smooth event execution
• The Senior Manager provides performance feedback, offering corrections and praise when appropriate
• This role holds both the team and self accountable for maintaining adherence to property guest service and brand standards by refining service standards and modeling professional interactions with both internal and external guests
• The Senior Manager assists the Director in establishing, implementing, and enforcing Catering departmental policies and procedures
• Additionally, the role takes responsibility for the Human Resources functions within the assigned department(s), fostering a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction. Responsibilities include quality hiring, staffing level evaluation, training, and succession planning, with a focus on the company's commitment to diversity

THE IDEAL CANDIDATE:

• Bachelor's Degree or equivalent experience
• Two (2) years of previous experience in Caterin, Conventions and/or Banquets
• Prior experience in a similar a similar luxury resort setting
• Expert working knowledge of food, wine and beverage service including menu development
• Working knowledge of catering sales systems and a proven track record with Food & Beverage cost controls
• Strong strategic planning, project management skills and superior decision-making while managing multiple priorities
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
• Able to effectively communicate in English, in both written and verbal forms
• The ability to lead and mentor a team

THE PERKS & BENEFITS:

• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Free meals in our MGM Grand employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11356

Are you ready to JOIN THE SHOW? Apply today!