Security Assistant Shift Manager - Conventions - Mandalay Bay

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Join the dynamic team at Mandalay Bay Conventions! As the Security Assistant Shift Manager, you'll play a key role in supervising and guiding a talented team, ensuring optimal staffing and maintaining high performance standards. You'll be at the forefront of creating a safe and secure environment for both guests and staff, ensuring smooth operations throughout each event. With a strong focus on safety and service excellence, you'll ensure all procedures align with company policies and state regulations. If you're ready to contribute to the success of our renowned events and work in an exciting, fast-paced setting, we'd love to have you on board!

THE DAY-TO-DAY:

• Team Management: Oversee security officers and dispatchers, including scheduling, work assignments, station coverage, and performance evaluations. Administer progressive discipline when necessary.

• Team Development: Build and develop high-performing teams of both security officers and dispatchers through interviewing, hiring, training, mentoring, coaching, and conducting performance reviews. Foster a positive work environment that promotes teamwork, recognition, and mutual respect.

• Safety and Security: Oversee guest and employee safety by implementing and enforcing company safety policies and procedures. Act as a liaison with external agencies during security incidents.

• Investigations: Assist in onsite investigations and coordinate security-related processes.

• Guest Services: Address guest questions and concerns promptly, either personally or by directing them to the appropriate department or management.

• Incident Response: Respond to emergencies and threats, document incidents, and ensure proper escalation for reporting and resolution.

• Manage Workers' Compensation: Ensure employee accident reports are accurately completed and filed for workers' compensation claims.

• Dispatch Operations Oversight: Supervise dispatchers, ensuring effective communication and coordination between field officers and dispatch operations during incidents and routine duties.

• Administrative Coordination: Streamline daily administrative tasks and reporting using Microsoft Office Suite to support team operations and maintain organized documentation.

• Public Speaking and Presentation: Present at conventions and industry conferences, effectively engaging large audiences, including executives, with key insights and operational updates.

THE IDEAL CANDIDATE:

• Age: 21 years old or older.

• Education: High school diploma, GED, or equivalent educational experience.

• Experience: 2+ years of prior relevant experience, including direct security experience in a resort/casino environment or law enforcement/military, with previous supervisory experience or in a team leader capacity.

• Availability: Must be available to work varied shifts, including weekends and holidays.

• Certifications: Must successfully attend and pass a CPR/AED response simulation as a condition of employment.

• Special Event Security Experience: Proven experience in providing security for large-scale events, such as conventions, special events, or arenas, with a focus on crowd control, safety protocols, and effective communication in high-traffic environments.

• Customer Service: Proven ability to provide exceptional customer service, effectively addressing guest concerns and resolving issues in a timely and professional manner, while maintaining a positive and approachable demeanor.

• Resort/Hotel Experience: Demonstrated experience working in a resort or hotel environment, including knowledge of guest services standards, property layout, and emergency procedures.

THE PERKS & BENEFITS:

• Wellness Incentives: Programs designed to support your physical and mental health.

• Employee Discounts: Discounts on hotel stays, dining, retail, entertainment, and with company partners on travel, electronics, and more.

• Free Meals: Complimentary meals provided in our employee dining room.

• Free Parking: Parking available at no cost, both on and off shift.

• Health & Income Protection: Access to health and income protection benefits for eligible employees.

• Development Opportunities: Professional and personal growth through development programs, networking events, and community volunteer opportunities.

FULL JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10103

Are you ready to JOIN THE SHOW? Apply today!