Clinic Manager - Urology, ENT, General Surgery

Presbyterian is seeking a Clinic Manager to provide direct patient care to an assigned group of patients in an Outpatient Clinic. Common responsibilities include coordinating and managing clinic service activities and staff to achieve continuous and optimal patient care. Oversees operational aspects of provider practice to ensure clinical quality and financial viability. Works collaboratively with MSO to ensure optimal structure and function of support staff. Responsible for day-to-day operations of clinic practice with 2 or more disparate specialties, in different locations and greater than 20 full time employees.

Type of Opportunity: Full Time (1.0 FTE/40 hours per week)

Work Schedule: Monday - Friday 8-hour days

How you grow, learn and thrive matters here.

Educational and career development options, including tuition and certification reimbursement, scholarship opportunities
• Strongline Staff Safety (a wearable badge that allows nurses to quickly and discreetly call for help when safety is a concern)
• Shift differentials for nights and weekends
• Differentials for higher education, certifications and various lead roles
• Malpractice liability insurance
• Loan forgiveness through the New Mexico Higher Education Department
• EPIC electronic charting system

• Bachelor's degree in nursing, business administration, or related field required or six (6) years' experience in lieu o degree requirement.
• Four (4) years of relevant experience
• RN desired
• BLS Certification required at time of hire.

• Coordinate diagnostic and treatment activities of the clinic/department with services of other departments to ensure effective patient care and efficient service.
• Maintain liaison with professional medical staff and other personnel in administrating policies and procedures regarding patient flow and utilization of space, time, supplies, and equipment. In collaboration with the PMG nursing, develop policies and procedures to improve patient care and utilization of clinic resources.
• Supervise and coordinate activities of the clinics/departments to include establishing and maintaining systems for patient flow through the clinic/department and the utilization of clinic and ancillary facilities and manpower.
• Explains policies and procedures and resolves problems. Gathers necessary documentation to support proper handling of inquiries/complaints.
• Manage customer complaints using appropriate tools and processes
• Teaches and leads CQI and customer service processes. Involves the physicians and staff in improving daily operations of the program e.g. facilitate improved patient throughput initiatives and eliminate/reduce non-value-added processes.
• Coordinates required review competencies of appropriate licenses and non-licensed clinical and clerical staff with support of the Director of Practice Operations (DPO). Provides leadership and supervision of all clinical and clerical staff within manager's scope to further the vision, values, and strategies of PMG.
• Prepares work schedules, assigns personnel, evaluates work performance and initiates/makes recommendations for personnel actions.

We're all about well-being, starting with yours.
Presbyterian employees have access to a fun, engaging and unique wellness program, including free on-site and community-based gyms, nutrition coaching and classes, mindfulness and meditation resources, wellness challenges and more.

Learn more about our employee benefits.

Presbyterian is committed to an inclusive and equitable environment where everyone is valued and empowered for success. We believe that our environment should reflect the diversity of our community.

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system comprised of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 13,000 employees - including more than 1,200 providers and nearly 3,500 nurses.

Our health plan serves more than 640,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

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