Product Evaluation Lead

Food Safety Net Services
United States, Texas, Grand Prairie
Jan 22, 2025
JOB SUMMARY The function of this job is to perform and lead product evaluations. The position will ensure evaluations are performed to client specifications. Position ensures excellent customer service by providing timely completions of Certificates of Analysis and answering customer communications. This role may have supervisory responsibilities. ESSENTIAL RESPONSIBILITIES Interact with product evaluation clients and ensure satisfaction with excellent customer service and meeting turn around Coordinate product orders and pickups from distribution centers Create Certificates of Analysis and collecting critical data Complete data transfers and adhering to client specifications Complete tasks as assigned by management to include special projects or process improvement Participate and contribute in manager meetings to improve overall execution and efficiency of the product evaluations Develop, record, maintain and provide summaries of labor and supplies utilized to conduct the various product evaluations for each customer Serve as a resource for the team members Lead responsibilities include: Managing employee schedule Organizing workflow and processes Ensuring the team is consistently delivering on expectations and meeting quality requirements Acting as example to all team members to ensure a high level of confidence Facilitating team collaboration, problem solving, and customer communication Follow and direct team members in adherence to FSNS Quality programs including training records Independently pursue an assigned series of processes, procedures, or techniques in accordance with FSNS policies/procedures and customer requirements. Maintain laboratory condition, to include equipment, supplies, quality assurance programs, and accurate records throughout all procedures Maintain a neat, safe, and hygienic test kitchen Perform all activities in a neat, safe, hygienic, and efficient manner Share information in an open and timely manner Responsible for the safety of oneself and others working within their area Responsible for the completion of required training OTHER DUTIES Perform other duties as assigned Branch Safety Coordinator Duties (IF ASSIGNED): conduct all responsibilities outlined in the corporate safety manual and report to the Corporate Safety Officer for these duties SUPERVISORY RESPONSIBILITIES This job may have supervisory responsibilities May take the lead role with two or more employees in the department Carries out responsibilities in accordance with organization's policies and applicable laws Responsibilities may include training, directing work activities and monitoring performance. MINIMUM QUALIFICATIONS Bachelor's in Food Science or Related Field Master's in Food Science preferred One or more years of experience in food evaluation or manufacturing One or more years of customer service experience Basic knowledge of concepts and practices of a testing laboratory Training in general laboratory practices preferred One or more years experience in a commercial food-testing laboratory preferred Or equivalent combination of education and experience KNOWLEDGE, SKILLS, and ABILITIES To perform the job successfully, an individual should demonstrate the following: Computer - Advanced knowledge in data entry, standard business office software, and internet tools Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals Initiative - Seeks increased responsibilities; Asks for and offers help when needed Verbal and Written Communication; Language Skills - Clarity of speech, remaining calm and focused, being polite and make effective presentations to diverse groups. Edits work for spelling and grammar. Ability to read and comprehend simple instructions, short correspondence, and memos. Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; Ability to perform financial calculations, compute rate, ratio, and percent and to draw and interpret bar graphs. Analytical, Problem Solving, & Organizational Skills - Gathers and analyzes information skillfully and can efficiently execute on plans/ideas. Ability to deal with problems involving a few concrete variables in standardized situations Ethics, Judgment, & Professionalism - Treats people with respect; tactfully approaches others, works with integrity, and exhibits sound judgment; Upholds organizational values. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to stand, sit, walk, use hands and arms, talk and hear Lift up to 25 pounds. Lift and reach repetitively Color vision and depth perception WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. FSNS complies with its reasonable accommodation obligations under the Americans with Disabilities Act and state law. Potential exposure to odors, fumes, airborne particles, hazardous chemicals, and microbiological pathogens Noise level varies from quiet to loud Temperature varies from hot to cold Interactive and fast-paced team oriented tasks Safety: Required to wear appropriate protective clothing Required to use appropriate protective equipment Responsible for the safety of oneself and others working within their area PROFICIENCY REQUIREMENTS Employees in this role will be evaluated after 90 calendar days from date of hire and annually thereafter based on the following proficiencies: Interaction with product evaluation clients ensuring client satisfaction Coordination of product orders and pickups Creation of Certificates of Analysis and collection of critical data Completion of data transfers and adhering to client specifications Ensure efficiency of department