Package Center Manager

Monday - Friday; 9am - 6pm, occasional evening and weekend work may be required.

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Carolina Housing is committed to providing convenient housing that is secure, inclusive, and supportive. Students create a home in our on-campus communities, build life-long friendships and develop skills for their current and futures successes as they journey through their Carolina experience. In support of this mission, the department provides a comprehensive campus housing operation for approximately 10,000 residents including business services, residence life and education, family housing, administrative services, housekeeping, maintenance, human resources, marketing, and information technology. Within these operations, over 500 full-time, part-time, and student staff are responsible for 3.1 million square feet of residential space and an annual auxiliary budget of over $70 million. The department receives no State funding, which makes the operation unique in that it must manage both revenue and expense projections and budgets. The department is also dynamic in that it must continuously adjust to changes in student preferences, demand, rate levels, and a changing landscape of construction and renovation, and enrollment growth. Carolina Housing prides itself on being student-centered, data -driven and dedicated to continuous improvement. To that end, the department is amid implementing its five-year strategic plan and in the process of long-term capital planning that is likely to include renovation and new construction.

Carolina Housing operates four independent package centers on campus, where on-campus students can retrieve personal packages mailed from UPS, FedEx, USPS, and other carriers. The Package Center Manager is responsible for independently coordinating and supervising all activities within their assigned package center. This role involves managing the day-to-day operations required to handle, receive, store, and distribute over 200,000 items processed through the package centers annually. The position works closely with all carriers to ensure proper delivery and follows up with each carrier regarding any missing or misdirected packages. The Package Center Manager must be knowledgeable of all Federal mail regulations and train staff to comply with these standards. This position will also serve as a backup to the other package center managers, as needed.

This position will serve as the mail and package expert to support the residents of Carolina Housing and Carolina Housing Staff with any questions or support related to housing and package issues. This position will independently manage and supervise all activities within the assigned package center and create work schedules for 30+ student staff and temporary staff. Position will provide communication with residents on all mail/package related issues and serve as the SC Logic Package Software Administrator to ensure optimal operations and compliance for over 160K packages and 120K letters annually. Summer duties may include the continued management of a Package Center, assisting with the management of summer conference and guest housing, and other functions as needed.

High school diploma or equivalency.

* Strong verbal and written communication skills.
* Demonstrated ability to learn new software systems quickly.
* Prior customer service experience.

* Experience with employee management.
* Experience in coordinating and conducting training.
* Experience with receiving and inventory processes.
* Excellent communication skills.
* Strong interpersonal skills required for interacting with students, faculty, staff, and vendors.
* Experience with the SCLogic operating system.
* Experience using StarRez Housing Software.
* Excellent customer service skills.

* Ability to work under pressure during periods of intense activity.
* Ability to move 30 lbs. with or without accommodation.
* Ability to stand and be active for extended periods of time.

Not Applicable.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.