Head of Core Domain - Solution Architect

Purpose of the role

Drive Solution and Architecture within CORE domain solution authority for CNS S&C DS&C Core Domain Delivery Unit (DDU) for all Markets. Ensure first time right delivery of customer projects on Domain portfolio. Change agent to implement best practices in Service Delivery combined delivery model, drive improved deploy/Central Service Delivery practices, identify and drive serviceability/automation opportunities with equivalent P&E Units. This leader is the main interface to Domain Delivery Lead & Market Services for ensuring the solution authority of domain with right engagement of Architect & Technical management at the optimal cost are assigned to the domain projects to deliver on-cost, on-time, on-scope and on-quality.

You will be responsible and accountable for defining and enabling the optimal resources for CORE Domain Services delivery model as needed using the hosted Local/Remote resource pools with high accuracy, quality, competitiveness, and cost efficiency helping to improve profitability for the projects within the market.

Key responsibilities

• Domain solution responsibility and technical authority
• Relationship with Market Services to advocate right solution and time to time engagement with customer to understand the need and act upon with right solution
• Review and propose solutions based on specific customer requirements. Their tasks include scoping of customer unique solutions containing products and services from Nokia, third party partners as well as customer specific technologies.
• Leverage knowledge from customer specific system integrations and support design for services and take back serviceability requirements for further improvements and enhancements to be included as a part of product roadmap.
• Collect feedback for further improvement into product documentations
• Able to work collaboratively with Product line, CDS Architects and Engineers and provide support in competency development
• Suggests and supports improvements in services delivery and documentations
• Share knowledge and best practices to Delivery team. Share tools and Methodologies used for automation and reuse
• Drive synergy and best practices for DS&C Core domain DDU deliverables for all respective Markets
• Develop strategy for Knowledge capture & share and seek improvements in CoDE for his team
• Escalation management for resources capabilities and quality of deliverables
• Line management for all Domian Architects to delivery solution with first time right approach
• Deliver solution with right competence development and cost optimization
• Improve Customer Satisfaction and positivity by ensuring fulfillments of contractual commitments and minimizing quality issues for all projects
• Regularly run gap analysis to find improvement areas and implement needed changes
• Develop new deployment strategies and introduce innovation and automation initiatives

Parameters for success (KPIs):

• First time right approach for solution and Architecture
• Custodian of technical deliveries
• Solution authority and engagement with DDL, Market Services and time to time with customers.
• Practice for Knowledge capture and share
• Competence development & readiness for upcoming solutions & technologies
• Customer satisfaction and Project satisfaction Score for all projects in the market unit
• Demand planning accuracy aligned with Domain S&C units and fulfilment for all projects in the market with agreed delivery models and resource plans.

Key interfaces

• DDU Leadership Team across all functions
• DDU DDL in all markets
• Market Services
• Product & Engineering

Skills and experience

• Senior leader with 15+ years of experience in service delivery of CORE Domain
• Strong leadership, influencing, and facilitation skills. Highly organized with strong focus on driving results
• Sound commercial and business understanding at CNS business units level
• Knowledgeable of Core domain technologies, Nokia portfolio, and business environment
• Proven track record in delivering technical solutions along with Architects and TPMs
• Proven track record in delivering strong financial results in key core networks projects
• Promote strategic thinking and bring thought leadership in the unit
• Strong customer focus and deliver on quality and time mindset

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark