Employee Benefits Client Support Specialist

We are seeking a dedicated and knowledgeable Employee Benefits Client Support Specialist to join our team. This role involves providing exceptional support and service to our member banks, addressing their benefits-related inquiries, and ensuring smooth operation of benefits systems. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for helping clients navigate their benefits options.

Duties and Responsibilities

• Consult, research, and resolve member banks' inquiries regarding process and benefit enrollment system issues, as well as benefits-related questions.
• Assist with special projects or initiatives with other Benefits Corporation team members, including preparing materials and making presentations related to our benefit plans, annual open enrollment and member training.
• Serve as a conduit between member banks and insurance carriers/retirement plan vendors to answer questions or resolve escalated problems.
• Assist in the coordination of the annual open enrollment process, including communicating required timelines, responsibilities, and instructions for the banks, testing bank sites, and troubleshooting questions during open enrollment.
• Build positive relationships with clients to foster client retention.
• Manage client expectations, anticipate issues, and communicate turnaround times with reasonable delivery dates.
• Participate in VBA Benefits Corp. staff meetings, annual strategic plannings and benefits vendor/bank meetings.
• Perform other special projects as needed.

Required Skills/Abilities

• Exceptional oral and written communication skills; ability to clarify and respond well to inquiries.
• Strong interpersonal skills and the ability to build and maintain positive client relationships.
• Excellent problem-solving and analytical skills.
• Proficient organizational skills, ability to work independently and handle multiple tasks under tight deadlines.
• Strong understanding of benefits administration systems.
• Computer proficiency and technical aptitude with the ability to use Microsoft products, including Word, Excel and PowerPoint.
• Proven ability to work effectively in a team environment with associates.

Preferred Qualifications

• Experience working with insurance carriers and retirement plan vendors.
• Familiarity with benefit enrollment processes and communication strategies.

Education and Experience

• Bachelor's degree in Business Administration, Human Resources, or a related field.
• Minimum of 5 years of experience in employee benefits, client support or related area.

In-office Requirement

• Five days per week in the office. Telework may be available occasionally at the discretion of the manager.

Travel Requirement

• Some occasional travel for training and meetings.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer
• Prolonged periods standing at events
• Must be able to lift up to 15 pounds at a time

Licenses

Virginia Driver's license; Health and Life Agent license a plus

Job Type:Full-time

Benefits

401(k)

401(k) matching

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Pension Plan Vision insurance

Schedule: Monday to Friday

Work Location:Glen Allen, VA 23060

Interested candidates: please send your resumes to jobs@vabankers.org

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.