Associate Director, Event Services

Carolina Union Mission Statement:

The Carolina Union creates safe, inclusive and educational experiences that enable students to maximize their time at Carolina.

Carolina Union Purpose:

The many co-curricular programs, services and facilities supported by the Union are developed and operated with a focus to serve the students whose fees fund our organization and therefore are intended to impact the intellectual and experiential climate of the University and provide opportunities for campus members to engage in debate, conversation, interaction, and learning. Managed by 50 full time staff and over 185 student employees, the Carolina Union builds a sense of community as a unifying force on campus and provides students the space and resources needed to put theory into practice.

Event Services Purpose

Connecting the Carolina community through exceptional event services and vibrant facilities. Carolina Union Event Services is a team of passionate experts dedicated to ensuring all meetings and events meet their potential by delivering comprehensive scheduling and ticketing, innovative audio visuals, and welcoming environments

The Associate Director - Event Services position operates as the primary decision maker for Event Services in the absence of the Director of Event Services. This position serves on the leadership team for Event Services at the Carolina Union. Working in close collaboration with the Director and Assistant Director of Event Services, this position works to develop, implement, and assess policies and procedures, and initiatives and assesses long-term goals for the Office of Event Services. This position has a focus in supporting the facilitation of event and meeting room reservations as well as providing all guest services for programs at the FPG Student Union reserved through Event Services. This position provides logistics-based planning for Union programs and advises Departmental organizations hosting large-scale programs such as New Student and Transfer Orientation and Accessibility Resources and Services (ARS) testing which are two large-scale programs that impact the Union. Additionally, this position provides oversite for staff who focus on Audio-Visual and Room/Event setups. This position provides management of these resources and the policies that govern them. Additional areas of focus include fostering relationships and event-driven business with on and off- campus partners.

This position supervises a fulltime Guest Services Manager, Reservations Manager and 2 Event Managers (with a focus on Event Set-ups) positions and indirectly supervises their respective student teams comprised of 103 Undergraduate students, 3 temporary employees, and 1 Graduate Assistant.

Relevant post-Baccalaureate degree required (or foreign degree equivalent); for candidates demonstrating comparable independent educational or instructional activities associated with the delivery and/or management of student support functions, will accept a relevant Bachelor's degree (or foreign degree equivalent) and at least 1 year of relevant experience in substitution.

• Working knowledge of the event planning and management as well as the ability to relate successfully in one-to-one and group situations with people representing a wide variety of backgrounds and interests.
• Excellent employee development and management skills.
• Excellent, highly developed communication skills and be comfortable working with high-level and VIP clients.
• Ability to clearly articulate the planning needs of a diverse university population and know how to meet their needs by developing the event with the organization and guiding them to the successful completion of that event.
• Managerial, business, and financial skills to provide complete and accurate reservations and billing of events.
• Ability to work as part of a team to assess structural deficiencies and implement effective organizational solutions.
• Knowledge of facility operations and conference planning while being an excellent communicator and attentive to detail.
• Ability to assess individual students' needs to design and implement training that is intentional, measurable, and a clear benefit to both the employer and the employee.
• Demonstrated abilities in management, staff development, and supervision of full-time staff or equivalent.
• Knowledge and skill with computer applications such as reservations software, word processing, and e-mail is essential.
• Familiarity with equipment used in event presentations and operations.
• Demonstrated capability in budget preparation and financial management.

• Experience in supervising a fast-paced hospitality organization and/or scheduling, and event planning.
• Experience in a college /university setting, with special preference for work experience in a college union.
• Proven experience managing student employees in an educational setting, with a focus on fostering student learning and development.
• Valid NC Driver's License or eligibility to hold a valid NC Driver's License.

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.