GSOC Operations Manager
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![]() United States, Florida, Boca Raton | |
![]() 2000 Corporate Boulevard Northwest (Show on map) | |
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GSOC Operations Manager
Boca Raton, FL, USA * New York, NY, USA * Washington, DC, USA
Req #11352 Tuesday, December 17, 2024
Crisis24 GSO Operations Managers are responsible for overseeing the day-to-day operations of the GSO services provided by the company. This role involves managing security analysts, ensuring compliance with company policies and client requirements, and continuously improving operational efficiency. The Operations Manager will lead site recruitment, optimize scheduling efficiency, manage personnel, and ensure site-level KPIs are achieved. Additionally, the role requires a strong focus on hyper-client care, implementing and managing 30/60/90-day reviews, SAR (Schedule Activity Report) and invoice management, benchmarking, and conducting QBRs (Quarterly Business Reviews). The Operations Manager will also drive the program progression model to ensure the continuous enhancement of service delivery. Key Responsibilities:
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