General Manager of Industrial Field Services

IPS is built on a foundation of strong leadership, guided by our shared values of safety, accountability, integrity, teamwork, entrepreneurial spirit, and customer-focus. As a senior leader at IPS, you'll be able to shape strategic initiatives, inspire teams, and influence the future of our organization.

We are looking for servant leaders who have a action-oriented and committed to delivering unmatched customer and employee experiences. Your leadership will drive transformative projects, redefine industry standards, and leave a lasting legacy.

Responsibilities and Expectations:

As a Senior Leader for the company, this position is responsible for forming and aligning the overall IPS strategy for Industrial Field Services, operating priorities and will serve as a steward for IPS employees, customers, and assets. Additionally, this position is responsible for communicating decisions, focus areas and communication from this team into Regions and Regional Peers. Overall responsibility for positioning the company's industrial field services and products at the forefront of our served markets. This leader will develop and implement a Nation-wide strategic plan for the electro-mechanical division while advancing the company's mission of providing an Unmatched Customer Experience and to promote revenue, profitability, and growth. The GM of Industrial Field Services is responsible for the rapid growth of new and existing IPS Field Service activity across IPS. This role demands the effective utilization of Continuous Improvement Process Solution tools, along with principles of Servant Leadership, to achieve business objectives and ensure an Unmatched Customer Experience (UCE). The GM of Industrial Field Services will lead a team of regional field service managers, collaborating with internal stakeholders to ensure the timely and efficient delivery of high-quality service to clients, identify and support customer issues, identify and support the development of new service offerings, drive customer satisfaction, and deliver growth across IPS. This position plays a pivotal role in managing service delivery standards, optimizing operations, and ensuring the achievement of regional and corporate service targets.

Soft Skills:

• Innovative Thinking: Embracing innovation and creativity is key to staying competitive in today's dynamic business environment.
• Adaptability: Markets and industries are constantly evolving, and IPS leaders must be flexible and adaptable. A successful IPS leader must pivot quickly in response to changing market conditions, emerging trends, and unexpected challenges.
• Collaboration: Effective leadership involves fostering collaboration and teamwork across departments.
• Resilience and Persistence: Should demonstrate resilience, perseverance, and a willingness to learn from failures to ultimately drive success
• Ethical Conduct: Upholding high ethical standards and integrity is essential in all business dealings. Should prioritize honesty, transparency, and fairness in their interactions with clients, partners, and team members to build lasting trust and credibility
• Accountability: Should demonstrate ownership of decisions with both positive and negative outcomes. Proactive in sharing best practices and lessons learned
• Continuous Improvement Mindset: Always seeking to improve delivery and outcomes
• Approachable: Can relate to all levels of an organization and possess excellent communication skills.

Additional Responsibilities:

-Growth & Delivery:

• Develop a growth-oriented business plan for the company including each region, which includes the utilization of current and new technologies, deployment strategies, and action plans for aggressive growth
• Work with Regional General Managers and Regional Sales Managers to develop a robust go-to-market strategy for field services and products in existing and emerging markets
• Demonstrate an entrepreneurial skill set with the measurable development of new field service business opportunities
• Drive regional teaming across Electromechanical, Rotating equipment, and Renewables to affect an annual net growth in new accounts, service cross selling existing accounts and establishing and growing National Accounts
• Work with Regional Sales Managers to grow, develop, and organize the existing sales, business development and service teams to align with the go-to-market strategy and to achieve the commercial growth strategy targets. Partner with IPS marketing on social media identity, case studies, etc.
• Promote the company through building and maintaining customer, market, and business relationships
• Ensure an Unmatched Customer Experience through frequent contact with regional customers- keeping them informed of new products and services and responding to inquiries
• Work in conjunction with the engineering team to develop services demanded by the market

-P&L Accountability:

• Develop business plans with each region and service center that outline volume, growth objectives, specific target accounts, and focus areas
• Develop, manage, and oversee the operating budget, ensuring alignment with company financial goals and profitability targets
• Monitor and analyze P&L performance, identifying variances and implementing corrective measures to achieve or exceed financial objectives
• Drive strategic decision-making to optimize revenue generation, cost management, and overall financial health of the business unit
• Implement continuous improvement initiatives to optimize processes, reduce costs, and drive operational excellence
• Ensure new business opportunities are in alignment with established financial goals

-Operations:

• Promote a safety-first culture
• Accountable for execution of IPS field service annual operating plan against budgets
• Manage and direct field service deployment, utilizing regional and, when necessary, national resources
• Review key metrics from IPS digital platform to determine progress and status in attaining objectives and drive actions in accordance with current conditions
• Coach, train, review, and support the professional growth and development of field service engineers and technicians in the regions
• Training - partnering with Director of Training on learning paths, plan development, technician skills progression, annual training budgets, and certification strategy. Pay for Skills - aligning to skills / training progression
• Fleet Management - Transportation and Testing Asset management. Standardization, Calibration, 6S, etc.
• Oversee reporting Regional Field Service Managers/Supervisors to ensure safety, production efficiency, quality, service, and cost-effective management of resources, while nurturing their leadership development and supporting delivery of business plan commitments
• Own Safety, Quality, Performance, People Management and Development (talent acquisition / retention), and CIPS (IPS operating system) for each region. Drive improvement, accountability, and advance the culture of continuous improvement in each area; lead the region through the CIPS phased framework and results targets to achieve the World Class Phase
• Conduct annual scorecard reviews by region to ensure consistency across regions and close on any potential gaps identified in the scorecard
• Support and utilize CIPS tools and processes

-Financial:

• Set financial strategies and priorities for the business unit, ensuring alignment with company-wide goals and long-term growth initiatives.
• Drive margin improvements by identifying opportunities to reduce costs, improve efficiency, and maximize profitability across services and operations.
• Collaborate with sales and operations teams to develop and execute pricing strategies that enhance revenue while maintaining market competitiveness.
• Monitor financial risks and opportunities, proactively adjusting plans to mitigate risks and capitalize on emerging market trends.

-Reporting:

• Present company reports and analysis to corporate leadership including monthly status, annual people strategies, strategic plan updates and annual business plans.
• Prepare and present comprehensive financial and operational reports to senior leadership, providing actionable insights and strategic recommendations.
• Establish and maintain reporting structures to track key performance indicators (KPIs) and ensure timely, data-driven decision-making.
• Lead monthly business reviews, clearly articulating business results, challenges, and opportunities for improvement.

Qualifications and Competencies:

• 5+ years of field service management experience, preferably in a service industry supporting industrial customers.
• 10+ years of combined experience in operations, field service, sales/commercial, and leadership.
• Experience utilizing strategic deployment, continuous improvement tools, and metrics to affect cultural change and drive market leading business results.
• Knowledge of motor and generator repair, field services, and related product lines
• Prior management experience with proven ability to manage employees either directly or indirectly, mentoring others in similar disciplines, and work scope planning.
• Experience developing strategic and operating plans for a business unit and management of a P&L
• Ability to work in a fast-paced environment and apply strong analytical problem-solving dynamics in a continuous improvement environment
• Customer-focused with professional, effective communication
• Strong computer skills
• Valid Driver's License with acceptable driving record
• Education: B.S. in Engineering, Operations Management, Business, or equivalent experience
• Servant Leadership: A driver for results who utilizes Servant Leadership to work with and through people for the targeted outcomes. Balanced approach to leading with a servant leadership mindset and a competitive spirit to deliver results
• Management Skills: Proven ability to manage employees either directly or indirectly, mentoring others in similar disciplines, and work scope planning
• Project Management: Competence in managing multiple projects across multiple sites simultaneously ensuring tasks are completed on schedule and within budget. Ability to monitor and evaluate work at job sites as projects progress
• Communication Skills: Approachable individual who can relate to people at all levels of an organization and possesses excellent communication skills. Strong verbal and written communication skills
• Problem Solver: Problem solver who works to overcome the obstacles that may prevent the business from reaching its goals
• Strategic: A strategic visionary with sound technical skills, analytical ability, good judgment, and strong operational focus
• Organized: Well-organized and self-directed individual who is a team player
• Travel is required up to 50%

You'll thrive at IPS if you...

• Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
• Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
• Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
• Have an entrepreneurial spirit. You're proactive, innovative, and thrive in a fast-paced environment.
• Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
• Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.

Who We Are:

IPS opened its doors in 2007 to become the industry's leading service provider, offering single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure. Today, IPS has the industry's largest network of remanufacturing locations, distribution centers, and field service offices across North America and the United Kingdom, serving over 30,000 customer locations across a wide range of end uses, including power generation, utilities, water and wastewater, petrochemicals, air separation, oil and gas, metals, mining, paper, aggregates, cement, hospitals, universities, commercial buildings, and data centers.

IPS offers excellent career growth opportunities and is expanding its talented workforce to meet rising demand. By joining IPS, you'll learn from industry experts and discover your potential while being part of a team committed to our shared values: Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

Benefits:

• Paid Time Off (PTO)
• 401k Employer Match
• Bonus Incentives
• Tuition Reimbursement Program
• Medical, Dental and Vision plans
• Employee Assistance Program (EAP)
• And more!

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.

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