Senior Associate, KYC Specialist

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! You must be within 50 miles driving distance from one of our Capital One hubs in Charlotte, NC, Plano, TX or Richmond, VA.

Commercial Client Operations (CCO) is one of the largest divisions in the Commercial Bank. This team's scope is horizontal across the bank, and as such it supports numerous critical processes and transactions. By incubating innovative solutions and embracing technology, this team creates an unforgettable and unparalleled experience for our associates and clients. All our associates are on the frontline, delivering on our commitment to provide a beautiful client experience. We are growing and looking for great customer focused advocates to join the team. We are currently searching for a KYC Specialist.

The Commercial Know your Customer (KYC) Fulfillment team is responsible for ensuring that the Commercial Bank meets Anti-Money Laundering (AML) rules as dictated by regulations. Associates will have knowledge of AML and KYC programs, regulations, standards and compliance requirements and apply them to new and existing clients. They will interact with new and existing clients to obtain, analyze and interpret documents based on corporate/legal formation documentation and structures in order to extract relevant customer information. In addition, associates will research, consult with compliance and bankers, escalate, address unresolved issues and manage information in the system of record. Associates will also interact with the Quality Control team on findings and improvements.

We are seeking an individual who has strong attention to detail, keen problem-solving skills, and communicates effectively with both external and internal customers. In addition, this person should be eager to understand Commercial Banking and AML requirements. The candidate should have the ability to engage in interactive dialogue with customers through active listening. He/she approaches problems logically and with good judgment to ensure the appropriate outcome. The individual can make appropriate decisions on behalf of regulations and the customer. The ideal candidate will also be open to change, share ideas with the team and leaders, listen to ideas from teammates, and assure processes and procedures are accurate.

Responsibilities and Ideal Candidate:

• Determine KYC requirements for clients based on type of structure and relationship

• Verify Customer Information Program (CIP) data for clients from documents and additional research

• Engage bankers and clients to obtain required KYC information

• Partner with compliance on escalations and red flags

• Enter and maintain required CDD data elements in system

• Address and resolve findings and errors identified during quality review process

• Review and complete EDD requests from AML team within required timeframe

• Review and complete Customer Information refresh requests from AML team

• Follow policies and procedures to assure consistent adherence to requirements

• Identify process improvements

• Share best practices with teammates across locations

• Cross-train on various lines of business to flex in cases of high volume or tight timelines and to back up teammates

• Work in a team environment across locations

• Manage and assist with small projects

• Multi-task and reprioritize requests as needed

• Experience working with offshore venders

Work from Home Technology Requirements:

• A secure home office environment that is free from background noise and distractions

• A reliable private internet connection that is not supplied via cellular data or hotspot

  • A private network that is password protected where you have ownership or line of sight to every device on the network

  • Internet service must be provided by Cable or fiber Internet Service Provides (ISP)

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

  • To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page

• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Living Requirements:

• Candidates must live within approximately 50 miles of one of the hub locations based in 28203, 75024 or 23238 and be comfortable coming in person whenever required with no less than 24 hours notice.

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 2 years of experience working in operations

• At least 2 years experience working in a client facing environment

• At least 2 years of experience in Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)

Preferred Qualifications:

• Bachelor's Degree or military experience

• At least 3 years of experience working in a commercial bank

• At least 3 years of experience working with AML (Anti-Money Laundering) or working with KYC (Know Your Customer)

• At least 3 years of experience working in Compliance, Risk, Legal, or Audit

• Association of Certified Anti-Money Laundering Specialists (ACAMS) Certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

#CommOps

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).