IT Help Desk Specialist - I

Benco Dental
paid time off, 401(k), profit sharing
United States, Pennsylvania, Pittston
Jan 25, 2025
Onsite - Pittston, PA IT Help Desk Specialist - I Position at Benco Dental At Benco Dental, our company is our family, and we are looking for a new addition to assist us in Driving Dentistry Forward. Please review the description below carefully to ensure that this position is the perfect match for you! What's in it for YOU? Excellent Compensation Packages Medical, Dental and Vision Benefits Effective on Day 1 401k Package Effective on Day 1 Paid Time Off Program Profit Sharing Associate Discounts and Community Giveback Programs College Tuition Savings Program Caring Family Culture Toward all Associates Certified as a FORTUNE Great Place to Work Opportunities to join resource groups that promote Diversity, Equity, and Inclusion Family owned for 90+ years Position Summary: In this IT Help Desk Specialist - I position you will primarily support the technical needs of associates and customers of Benco Dental by determining specific hardware and software requirements and ensuring that those requirements are met. You'll also assist with software and hardware issues via phone, email, chat, and help desk visits. The specialist will support remote showroom network equipment and phones, research problems/solutions to educate end users, and create/maintain a thorough knowledge base of articles from incident documentation of common issues. Do YOU Possess These Skills and Attributes? Ability to communicate effectively in various mediums (verbal, email, IM) Excellent customer service and phone skills with a high level of English proficiency Experience with handling multiple phone calls and emails daily Technical knowledge and skills with installation, setup, maintenance, and troubleshooting support services including, but not limited to: Hardware for desktops, laptops, printers, mobile phones, and tablets. Microsoft's currently supported Windows desktop operating systems. Small business switches, routers, firewalls, and access points. Peripherals, printers, scanners, displays, and interface devices. Miscellaneous devices, cabling, memory, storage, add-on components. Domain, user accounts, software accounts. Familiarity with Network connectivity and wireless access issues Ability to update and patch deployment, virus removal, and malicious software removal Do These Responsibilities Interest YOU? Identify, diagnose, and resolve IT requirements via phone email and chat Configures PCs and equipment for internal associates Participate in ongoing training Maintain accurate inventory of all IT assets across all Benco sites Create and maintain troubleshooting documentation Adhere to department policies, procedures, and directives regarding standards of work and service level agreement to our offices Rotational on-call schedule Do YOU Meet These Requirements? Ability to work onsite at our Pittston, PA headquarters 1-3 years Engineering or Information Technology/Telecommunication experience A+, Network+, and/or MCP Certification preferred Who We Are: It's our Mission to Drive Dentistry Forward Benco Dental, the largest privately owned, full-service dental distributor in the United States, has remained in the family since 1930-a family that now includes our more than 40,000 customers and over 1,500 associates in the 48 contiguous states. We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking "What does the customer want?" If you enjoy working for a progressive company, who is committed to diversity in our workforce, who values all customers and associates, who also provides the opportunity for growth and development- we encourage you to learn more about our Benco family. We are looking for driven professionals who want to play a key role in our future success, while making a positive impact within our industry. Thank you for your interest in Benco Dental. We look forward to hearing from you! We're proud to be an equal opportunity and affirmative action employer. At Benco Dental we celebrate our associates' differences to foster a culture of diversity and inclusion every day. Click here to learn more about how we promote Equal Opportunity and Diversity and Inclusion at Benco.