Customer Care Assistant I

The City of Corona has an exciting opportunity to join our Utilities Department as a part-time Customer Care Assistant. The Customer Care Assistant performs a variety of customer care and payment processing transactions; reviews accounts with customers and answers questions regarding billing and usage. The Customer Care Assistant oversees the online customer portal for the Utilities Department by handling customer concerns and following up to ensure issues are addressed.

Knowledge & Education

• Equivalent to completion of the twelfth (12th) grade.
• Knowledge of customer care practices and business communications techniques.
• Knowledge of accounting and statistical research methods and techniques.
• Knowledge of methods, practices, documents, and terminology used in accounting transactions, billing, credit, collections, and financial recordkeeping.

Skills & Abilities

• Ability to perform basic math calculations.
• Ability to exercise tact, patience, and diplomacy in handling customer conflicts which may be emotional and volatile in nature.
• Ability to independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
• Ability to communicate clearly and concisely, both orally and in writing.

Experience

• One (1) year of customer service experience.

Licenses and Certifications

• None

Characteristics

• An upbeat attitude, eager to participate.
• A passion for producing outstanding quality of work.
• A high performing, genuine, authentic individual with a good sense of humor.
• The ability to build and maintain the trust of coworkers, subordinates, and city staff.

This position is FLSA Non-Exempt, eligible for overtime compensation.

To view the positions complete job description, click here.

Application Process

Applications will be accepted until Sunday, February 9, 2025, at 5:00PM. Applicants are encouraged to apply early. Applications will not be accepted after this deadline. Candidates that successfully pass the screening process and are deemed to possess the most desirable qualifications will be invited to a Hirevue online interview. Passing candidates will be invited to schedule an in-person oral interview tentatively scheduled for March 4, 2025. The top scoring candidates from the in-person oral interview will be placed on an eligibility list from which the department may hire. The eligibility list established from this recruitment may also be used to fill the current and/or additional vacancies throughout the City.

The successful candidate will be required to undergo a reference / background check including livescan and pass a pre-employment medical examination (which will include a drug/alcohol screening and credit check).

Community

A City whose heritage spans more than a century, the City of Corona, located in Riverside County, California, encompasses around 40 square miles and has a vibrant, culturally diverse population of approximately 168,100 residents. Residents of Corona enjoy a variety of cultural, recreational, and educational opportunities that provide a first-rate quality of life for its residents and visitors. Within an hour's travel time, outdoor enthusiasts can enjoy such winter activities as snowboarding and skiing and such summer activities as surfing, boating, or simply relaxing on a beach. Corona's economy is strong and getting stronger; more than 84,000 people work here. Our retail, commercial, and housing areas are expanding, and office development continues to be strong.

The Organization

The City of Corona is a General Law city operating under a Council-Manager form of government. Policymaking and legislative authority is vested in the City Council, consisting of a Mayor and four Council Members. Members of the City Council are elected by District to a four-year term. The Mayor is selected by the Council and serves as the presiding officer for one year.

The City is organized into the following departments/organizational units: Community Services, City Manager's Office, Economic Development, Finance, Fire, Human Resources, Information Technology, Legal and Risk Management, Police, Planning & Development, Public Works and Utilities. Oversight of these departments is divided between the City Manager and two Assistant City Managers.

The City's total operating budget for Fiscal Year 2025 is $ 399.1 million with a General Fund operating budget of $ 209.6 million. Corona enjoys a workforce of 922 dedicated employees who provide high quality services to its residents and visitors each day.

To view the essential duties and responsibilities, click here.

To view the qualifications guidelines, click here.

To view the physical/mental demands and work environment, click here.