Referral Coordinator

Monday - Friday, 8am - 5pm

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

The UNC Adams School of Dentistry Division of Craniofacial and Surgical Care provides a diverse approach to treatment for patients with craniofacial or oral and maxillofacial conditions, including those with multiple or complex oral health problems. The Henson Geriatric and Special Care Clinic provides specialized treatment for patients with closed head injury, epilepsy, rheumatoid arthritis, Alzheimer's disease, and more. The Henson Geriatric and Special Care Clinic delivers general dental services in the care of these patients and provides education for oral health personnel in the management and treatment of elderly and/or medically, physically or developmentally compromised patients.

The Referral Coordinator's primary responsibility is to assist the Special Care & Geriatric faculty with patient care management across various service areas. This position serves as liaison between UNCHCS providers and ASOD to provide timely consultations, evaluations, and medical clearance needs. This position ensures the efficient patient coordination of the Special Care & Hospital Oral Medicine group. This position is responsible for scheduling patients who require specialized treatment for organizing and coordinating provider schedules. There are two components of this position: patient care and administration.

Patient Care - Serves as the primary point of contact for UNC Health providers for patients who need dental clearance evaluation and treatment for head and neck cancer radiation therapy, chemotherapy, bone marrow transplant, and solid organ transplants. This position is responsible for contacting patients treated in the Emergency Room setting to collect and update insurance information when notified by attending or resident about treatment rendered at UNC Health.

Responsible for contacting referred patients and appointing them and registering them into all required systems. Frequently it requires communicating with the referring doctors to obtain all the required diagnostic reports, and scanning information into required systems so that files can be accessed by other staff. All relevant documents and information including faculty/surgeon notes must be communicated and disseminated in a timely manner.

This position is also responsible for ensuring Prior Approvals are approved prior to treatment being rendered on the date of service. Additionally, this information must be disseminated to other providers involved in the care and treatment of the patient. This position is responsible for collecting co-payments and deposits for OR and clinic-based treatments.

Administration - Assist the faculty/surgeon with correspondence and communication with referring health care providers. Validates and updates financial eligibility information for special programs (Ryan White, Veteran's Leukemia & Lymphomas Society patients) on date of service. Provides front desk and phone coverage as needed; processes and routes prescription requests and ensures emergent, urgent, and acute issues are routed to providers in a timely manner.

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Ability to remain calm with a positive customer service attitude.

Not Applicable.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.