Account Director
 JLL | |
 United States, Virginia, Virginia Beach | |
 Jan 28, 2025 | |
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What this job entails-
The Account Director is accountable for developing and implementing an account plan which will delight our clients and ensure a healthy long term relationship. The Account Director anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability. The Account Director creates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving, and in conjunction with the Corporate Solutions leadership team, understands the firm's strategy and goals and can translate those into the business opportunities. Primary Responsibilities Delivery of Client Satisfaction Establish the vision and strategy of the account plan ensuring there is alignment with the client objectives and interests Drive the account plan to deliver high quality results which exceed the client's expectations Become a reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle's business Recognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform Directs the client team, and leverages experts within the broader organization, to ensure exceptional results are delivered to the client, exceeding key performance indicators Proactively solicits and responds to feedback and input from client Establishes and maintains effective relationships with customers and gains their trust and respect Builds and Manages High Performing Teams Fosters close and positive collaboration across a geographically diverse and remote workforce to ensure compliance of all JLL and Prime Contract requirements (Terms & Conditions) and attainment of all established goals and initiatives for the Account and the Firm Ensures the best qualified candidate is hired for all roles on the account Thoroughly and critically assesses direct reports (and directs directs) For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress Advances the firm's diversity and inclusion priorities by focusing on talent moves, i.e. hiring, rotation and promotion Provides point in time coaching to elevate performance Achieve Financial Results Develops and manages the Account budgetEstablishing and adhere to recurring financial forecasting exercises to identify gaps to Plan and develop strategies and actions to close them Establish positive and close partnership with Financial team to ensure an ongoing and detailed understanding of the Account's financial status Partners with leadership when Retain all current business lines and expand the book of business with the client to extend beyond existing product lines or geography Mitigates risk for the organization by:Ensuring full compliance with all Prime Contracts Terms & Conditions, and all government procurement and contracting requirements Ensuring A/R is maintained below 60 days payable Contributes to the Growth of the Company Brings to the organization any leading practices and/or innovations developed on the account to the firm Identifies opportunities both on Account and within professional network to grow the business and generate additional revenue - engaging the right cross-functional resources to win Become internal reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle's business Produces and presents an annual Account Plan and related client business plan to include key objectives; client satisfaction results; summary of value add activities; and outlines growth/expansion opportunities to achieve. Understand the fundamentals of the outsourcing business and the real estate industry Job Requirements Education This position requires a bachelor's degree in addition to a broad range of business experience acquired through previous work experience MBA or similar post-graduate studies is preferred Knowledge, Skills and Abilities Client Focus Solid understanding in the delivery of exceptional Facility Management Services Dedicated to exceeding client expectations to ensure a no-bid contract renewal Proactively solicits and responds to feedback and input from client Establishes and maintains effective relationships with customers and gains their trust and respect Results driven Ability to execute against the vision and strategy Measures the relevant data (financial, environmental, performance) and uses the data appropriately to reassess, adjust, expand or curtail Takes corrective action quickly and decisively when performance falls short of expectation or when redirection is required Natural Coach Clearly establishes performance expectations and goals for employees Provides point in time feedback on performance of employees Solutions Oriented Uses rigor and logic to solve difficult problems with effective solutions Identifies issues before they become problems Looks beyond the obvious and doesn't stop at the first answers Realize operating leverage through process improvement, gaining capacity for value-added work Firm Knowledgeable Understand the fundamentals of the outsourcing business and the real estate industryKnowledge of Government procurement requirements, Service Contractors Act and Davis Bacon Act is preferred Knows how to navigate the organization to identify experts in our products and services Personal characteristics The successful candidate will be results driven, execute an account plant to ensure exceptional delivery, and have the highest ethical standards. The candidate must possess strong communication skills, the ability to influence others to achieve results and possess the following qualitative skills which are consistent with the company's critical success factors: People leadership Influence others, engage and inspire, proactive collaboration, build talent, communicate effectively and build relationship Personal leadership Inspire trust, high integrity, adapt and learn Result leadership Ensure execution, drive targeted results, focus on customers and lead courageously | |