Support Technician

JE Dunn Construction
United States, Missouri, Kansas City
1001 Locust Street (Show on map)
Jan 28, 2025
Best People + Right Culture. These are the driving forces behind JE Dunn's success. By hiringinspired people, giving theminteresting and challenging work, enabling them withinnovative tools, and letting themshare in the company's rewards, we've found asustainable way to growin our industry for the last 100+ years. Our diverse teams around the country strive to enrich lives through inspired people and places everyday, andwe need inspired people like youto join us in our pursuit of building perfection. Role Summary The Support Technician will provide support for the organization's computer end users. This position will be responsible for providing instruction to end users, repairing software malfunctions, including software upgrades as deemed necessary by application product owners. All activities will be performed in support of the strategy, vision and values of JE Dunn. Autonomy & Decision-Making: Follow directions and refers all exceptions to supervisor. Career Path: Senior Support Technician Key Role Responsibilities - Core End User Support FAMILY - CORE Identifies, researches and solves basic end user inquiries regarding PC, tablet, and telephony issues, utilizing phone and remote-control software. Creates and assigns work orders in the IT ticketing system, and documents resolutions. Maintains records of daily data communication transactions, problems, remedial actions taken and installation activities. Provides instructions regarding proper use of hardware and software systems as they are deployed to end users. Performs software repairs and maintenance as required by IT. Key Role Responsibilities - Additional Core N/A Knowledge, Skills & Abilities Ability to perform work accurately and completely, and in a timely manner Communication skills, verbal and written Proficiency in MS Office Listening skills Ability to quickly and effectively solve complex problems Ability to deliver quality through attention to detail Thorough knowledge of personal computer software including operating systems Thorough knowledge of PC components and associated hardware Ability to solve technical issues Knowledge of networking and telecommunications Ability to build relationships and collaborate within a team, internally and externally Education Associate's degree in computer science or related field (Required) In lieu of the above requirements, relevant experience will be considered. Experience 0 -2 years previous help desk or desktop experience (Preferred) Working Environment Must be able to lift up to 25 pounds May require periods of travel Normal office environment Frequent activity: Sitting, Viewing Computer Screen Occasional activity: Standing, Walking, Bending, Reaching above Shoulder Benefits Information The benefits package aligned to this position is Professional Non-Union. Please click the link below for more details. Click here for benefits details. JE Dunn Construction is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. JE Dunn Construction is a background screening, drug-free workplace. JE Dunn provides reasonable accommodations to qualified individuals with disabilities. If you would like to request a reasonable accommodation in order to apply for a job, please submit your request toaccommodations@jedunn.com JE Dunn Construction Company does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of JE Dunn Construction without a prior written search agreement will be considered unsolicited and the property of JE Dunn Construction Company. Please, no phone calls or emails.