Trainer and Technical Support

Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award-winning team!

We provide our employees with the following tools and resources to be successful:

• Training
• Tuition assistance
• Employee stock purchase plan
• Outstanding benefits package (Medical, Dental and Vision insurance, plus much more!)
• 401(k) with match
• Competitive wages
• Paid time off
• 10 paid holidays
• Work schedule: M-F, day shift

Our Construction Equipment Group is seeking a full-time Trainer and Technical Support. This individual is responsible for developing and delivering technical training programs for service department technicians and other employees within the organization. This role ensures that personnel are equipped with the technical knowledge and skills needed to support the repair, maintenance, and operation of equipment sold and serviced by the company. The trainer works closely with the Technical Training Department and other business units to develop effective, up-to-date, and impactful training programs.

RESPONSIBILITIES

• Training Delivery: Conduct instructor-led, hands-on, and virtual training sessions for technicians and other employees across service, parts, and sales departments.
• Curriculum Development: Create and maintain training materials, including course outlines, manuals, and multimedia presentations, to address technical skill requirements.
• Technical Support Knowledge Sharing: Train personnel to utilize diagnostic tools, OEM software, and technical resources effectively. Attending Help desk cases as an Agent for the CE group. Support technicians with technical matters, in person or remote.
• Assessment & Feedback: Develop testing tools to evaluate trainee progress and program effectiveness. Provide feedback to both trainees and supervisors.
• Collaboration: Partner with OEMs and internal stakeholders to integrate the latest technical updates and product innovations into training content.
• Safety Training: Deliver safety-related training, ensuring employees understand equipment handling and regulatory compliance requirements.
• Travel: Deliver on-site training at various company locations across the U.S. and Canada as needed.
• Other tasks related to the position.

QUALIFICATIONS

• Technical certification or degree in automotive, diesel, or heavy equipment technology (or equivalent experience).
• Minimum of 3-5 years of experience in the heavy equipment industry or a related technical training role.
• Strong presentation, facilitation, and instructional design skills.
• Familiarity with Learning Management Systems (LMS) and e-learning development tools.
• Ability to troubleshoot and train on OEM proprietary software and diagnostic equipment.
• Exceptional organizational and time management skills.
• Willingness to travel up to 50% of the time.

COMPUTER SKILLS

• Proficiency in Microsoft 365 (Word, Excel, PowerPoint, Teams).
• Experience with LMS platforms and OEM diagnostic software.

About Alta:

Culture is Job #1. Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team. More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships.

If you have a passion for excellence and are ready to make a difference within our organization, we're ready for you. Whether it's selling the world's-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.

At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a "Top Work Place USA", our employees across North America are committed to excellence. It's the Alta way.

So, let's start the conversation. Click the link to apply and begin the journey of a lifetime.

What We Look For:

At Alta Equipment Group, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one's profession through additional training and learning.

Other Opportunities at Alta:

Please visit our careers page at altg.jobs to view other openings that may be of interest to you!

Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact recruiting@altg.com immediately!

• Gary, IN, USA
• Syracuse, NY, USA
• Tampa, FL, USA