Front Office Associate Lead

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The pay range for this position is $19.44-$28.10 based on direct and relevant experience.

RAYUS Radiology is looking for a Lead Front Office Associate to join our team. As a Lead Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, cheerfully greeting and registering patients and performing other duties as assigned. Takes on a leadership role with the greater administrative team; from process improvements, staff planning, training and supervision. This is a full-time position working Monday- Friday typically from 7:45am-4:15pm.

ESSENTIAL DUTIES AND RESPONSIBLITIES:

(55%) Registration

• Greets in and checks-in of patients scheduled for imaging services; processes payment as needed
• Answers phones and handles calls in an efficient and friendly manner
• Fields calls appropriately for center associates
• Acts as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic information
• Maintains front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office clean up
• Orders office supplies as needed
• Maintains supply of patient information sheets
• Pushes imaging via electronic interfaces
• Completes confirmation calls and provides preparation instructions to patient
• Faxes reports, billing information, and medical release forms as requested

(25%) Scheduling & Insurance

• Schedules patients and enters orders
• Checks all exams for pre-certification with patient's insurance company
• Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
• Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines
• Assists with arranging interpreter services, transportation and hotel accommodations for patients when appropriate
• Maintains an up-to-date and accurate pending-scheduling list
• Maintains an up-to-date and accurate database on all current and potential referring physicians

(15%) Staff Support

• Coordinates the training and onboarding of new associates Leads regular staff meetings and associate one-on-ones
• Assists in the hiring process for new associates
• Leads regular team meetings and associate one-on-ones
• Monitors and approves timecards
• Initiates and participates in annual performance evaluations, development and performance management of associates
• Helps develop associate schedules to provide for planned time off, ensuring appropriate staffing levels and adequate coverage
• Evaluates workflow and implements process improvements for the team
• Ensures team has knowledge of company and department policies and corresponding procedures are in place
• Supports associates ensuring highest level of patient satisfaction
• Manages department in the absence of supervisor and coordinates schedule to ensure appropriate coverage
• Leads special projects and/or committees, as assigned

(5%) Performs other duties as assigned

Required:

• High school diploma or equivalent
• 3+ years customer service with demonstrated ability to serve as a resource to others, coach and train associates, and identify and implement process improvement opportunities. Minimal processing errors.
• Working knowledge of Microsoft Office
• Proficient with using computer systems and typing

Preferred:

• Medical front office experience
• Prior supervisory or leadership experience in an office environment
• Bilingual