Customer Solutions Manager

Join Our Team as a Customer Solutions Manager!

Are you passionate about delivering exceptional customer service and leading a dynamic team? Do you thrive in a fast-paced environment and enjoy creating innovative solutions? If so, we have an exciting opportunity for you!

Position Overview:

We are seeking a talented and driven individual to join our team as a Customer Solutions Manager. In this role, you will lead the Customer Solutions team within the local operating unit, ensuring our customers receive the most reliable, efficient service, and innovative solutions in the industry.

Key Responsibilities:

• Lead the local Customer Solutions team and ensure that our customers experience a strong, reliable, and transparent level of service and satisfaction
• Ensure the Customer Solutions team provides timely communication and issue resolution
• Ensure all aspects of the customer experience exceed our customer's expectations
• Ensure the team is employing best practices and utilizing consistent communication including all reporting documents, performance reports and quarterly business reviews
• Develop and implement a comprehensive training and development plan for each member of the Customer Solutions team to guarantee a baseline skill level and continued professional growth
• Identify process and procedure improvements necessary to increase efficiency and the customer experience
• Own the customer relationship and communicate the "voice of the customer" internally and externally based on customer feedback and performance metrics
• Drive the escape / crisis management process with timely communication when delivery or quality issues impact customers
• Responsible for compliance with our customer contractual obligations and export control regulations
• Support business development and sales through the quote process, pricing data, profitability, capability analysis, and business models

Qualifications:

• Bachelor's degree with five years' experience; or equivalent combination of education and experience
• Management, Sales, Business Development, Operations, Quality and/or Customer Service experience in an aerospace or highly regulated industry
• Demonstrated understanding of customer requirements and focus to achieve these objectives
• Proven ability to communicate conclusions based upon analysis and findings
• Advanced MS Office Suite skills specifically using MS Excel and PowerPoint

Chromalloy is proud to be an Affirmative Action/Equal Opportunity Employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran's status, or visual, hearing, mental or physical disability.

Any offer of employment will also be conditioned upon the successful completion of a background investigation and drug screen in accordance with company policy and applicable federal and state regulations.

If this position requires access to export-controlled technology and technical data, as defined in the Export Administration Regulations and or the International Traffic in Arms Regulations, any offer of employment is contingent upon Chromalloy's determination, in its sole discretion, if any additional authorization for the employee to access such technology is required and obtainable in a manner that meets its immediate business needs prior to beginning work.

In the United States, if you need a reasonable accommodation for the online application process due to a disability, please contact: https://www.chromalloy.com/contact-us/

• Phoenix, AZ, USA