Quality Supervisor

Manufacturing and Operations --> Quality

InterMetro Overview:

For over 90 years, Metro has been the world's leading manufacturer of storage and transport equipment in Healthcare, Foodservice, and Commercial markets. From our innovative wire and polymer shelving lines including Genuine Super Erecta, Super Adjustable, Polymer Shelving to C5 Heated Cabinets to the revolutionary Starsys Storage and Transport System to a broad range of healthcare cart solutions including the Lifeline emergency cart, Flexline procedure carts and Lionville series medication carts, Metro puts space to work in labs, restaurants, hotels, hospitals, schools, retail areas, factories and beyond.

Job Purpose:

The Quality Assurance Supervisor is an in-house resource reporting to the Murfreesboro Distribution Plant Manager. This position assures the quality of our products received at our distribution center, the consistency of packing, picking and shipping, and that our processes are in line with the current quality policy goals and objectives. The Quality Supervisor is responsible for documenting, implementing and maintaining all quality business system for compliance. Continuous review of internal audit procedures to assure the systems effectiveness to achieving intended results.

Direct Reports: 3, Indirect Reports: 3

Schedule: M-F Day Shift

Primary Responsibilities:

• Coordinate and lead the efforts of team members for applicable projects and focus teams
• Lead the quality planning function as it pertains to quality measurements, control, analysis and improvements with regard to distribution and manufacturing processes
• Analyze and communicate quality issues which is usable in monitoring the implementation of appropriate corrective and preventive actions
• Conduct and evaluate audits as assigned and ensure corrective actions to reported findings are effective
• Maintain current quality improvement techniques
• Maintain current and develop training modules for hourly and salary employees
• Maintain current and establish excellent relationships through communication and interface with employees, customers and suppliers
• Fulfill the function of Management Representative and conduct Management Reviews when designated per procedure
• Assists in planning, monitoring, and/or managing budget in functional area of department.
• Ensures all current and new employees are trained in the Code of Business Ethics, in its meaning and application. Periodically reviews the Code with employees and ensures they attend the annual ethics refresher program. Maintains a workplace environment that encourages frank and open communication, free from fear of reprisal, concerning compliance with the Code
• Other duties, as assigned.

Requirements:

Knowledge:

• Four year technical degree, preferably in Engineering. Additional class work in management type courses and problem-solving techniques (i.e. Statistical Quality / Process Controls, Six Sigma, Lean)
• A minimum of five years of technical experience, of which at least three years should be in quality administration and or quality engineering.
• Must have a Quality Certification through the ASQ (American Society for Quality)
• Must be proficient in problem solving techniques and methodologies
• Working knowledge of ISO 9000 with the ability to maintain ISO certified quality systems and related functional elements
• Experience with Microsoft Office, Excel and Access
• Experience in working with defined quality costs characteristics

Skills:

• Mathematical: Intermediate Skills - Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Written and Verbal Communication: Intermediate Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before groups of customers or employees of organizations
• Problem-Solving: Intermediate - Problems are varied, requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills, general precedent, and practices.
• Customer Service: Intermediate - Knowledge of principles and processes for providing customer with personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Microsoft PowerPoint: Basic - This level of skills is required to create a simple presentation in PowerPoint, run it and print it.
• Microsoft Word: Basic - This level of skills is sufficient to perform daily word processing tasks, such as, producing routine letters, memorandums, and information reports. A person with this level of skills is able to use basic formatting, editing, printing functions, and understands the document page setup.
• Microsoft Excel: Intermediate - This level of skills is required to work with multiple worksheets, filter data, use integrate functions and manipulate databases. With this level of skills, a person understands the concepts of databases and is able to work with charts and to use the list management capabilities of Excel.
• Planning/Organizing: Intermediate - Allocates appropriate amounts of time for completing own and others' work
• Analytical/Research: Intermediate - Identifies reasonable standards for assessing the appropriateness of an action and understanding and making logical arguments.
• Abilities Decision Making: High - Decisions have major implications on the management and operations of an area within a department. Job may contribute to important strategy, operational and business decisions that affect the department.
• Reasoning Ability: High - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Project Management: Basic - This level is capable of less complex projects.
• Independence of action - Results are defined. Sets own goals and determines how to accomplish results with some guidelines. Supervisor/manager provides broad guidance and overall direction.
• Ability to work effectively & cooperatively in a team environment.
• Regular attendance is required.

Working Environment:

• Typical office and plant environment.
• Physical Requirements: Light work: Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than sedentary it is considered light work.

Competencies:

• Adaptability: You respond readily to unexpected situations; you change course, as needed; you are open to different ways of doing things; you seek out experiences that will improve your knowledge, skills & abilities.
• Customer Obsession: You strive to delight your customers; you put your customers first; you consistently communicate & follow up; you take the time to listen & understand your customers.
• Leadership: You build work relationships; you know the business; you handle challenges; you communicate effectively.
• Strategic Thinking: You analyze changing business conditions; you employ disciplined thinking with a focus on desired outcomes; you define future direction.

InterMetro Industries is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

No calls or agencies please. InterMetro Industries will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Relocation assistance is not available for this position. If you need an accommodation to apply for this position, please email Michael.Bruderer@Metro.com. Please allow 24-48 hours for us to respond.