Billing Solutions Analyst

Experienced with billing and business systems? Able to pivot to deliver innovative solutions using the latest technological tools? Data-driven, analytical, and collaborative? If so, you could find a home on the Billing Strategy & Design team at Spectrum.

At Spectrum we keep more than 32 million customers connected across our 41-state footprint. Our team provides customers with easy-to-understand bills across all their telecom services including Mobile, Internet, and Cable, and whenever new promotions, or products are released. By leveraging innovation in billing technology, our Billing Strategy & Design team helps deliver the exceptional services and experiences Spectrum is known for.
is known for.

BE PART OF THE CONNECTION

As a Billing Solutions Analyst, you'll serve as a liaison between the business stakeholders and the IT organization and/or vendors to provide technical solutions to meet business needs and company objectives. You'll perform analysis and translate needs into detailed specifications to deliver solutions.

WHAT OUR BILLING SOLUTION ANALYSTS ENJOY MOST

• Analyzing business partner's operations to understand opportunities for improvement
• Translating high-level business requirements into functional specifications to deliver solutions for all technology platforms
• Conducting feasibility studies and analysis to determine the most viable technical solution to business problems and requests
• Developing use case, test plans, and coordinating testing
• Using knowledge of business processes, functions, and procedures to assist with determining the most effective technology solution
• Performing queries on relevant databases and interpreting and analyzing data to support solutions

On a typical day you'll establish, and document specifications and objectives based on business requirements and cost effectiveness. You'll present recommended approaches to business stakeholders to gain agreement on technology solutions. If you work independently and are comfortable presenting to various audiences, this role may be for you.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience: Billing system (CSG preferred): 1 year or more; billing system design and configuration: 1 year or more; database reporting tools, queries, SQL, macros: 1 year or more
• Education: Bachelor's degree (BA/BS) in Information Technology, Computer Science, or related field or equivalent work experience
• Technical skills: Proficient in Microsoft desktop products including Word, Excel, Power Point, Visio, and Project
• Skills: Knowledge of systems used by cable and/or telecommunications industries to support billing, customer services, and accounting activities
• Abilities: Read, write, speak, and understand English; analyze and interpret data; communicate with all levels of management and personnel; handle multiple projects and tasks; maintain confidentiality; make decisions and solve problems under pressure; show judgement and initiative
• Working conditions: Office environment; able to work extended hours

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
• Total Rewards: See all the ways we invest in you-at work and in life

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