Medical Secretary (40 Hours, Days)

Schedule: 40 Hours, Days, Full-Time, Benefit Eligible

Position Summary:

This position functions as a member of the administrative team by performing a variety of secretarial duties to ensure the smooth day-to-day operations of the center. Duties include but are not limited to answering telephones, making appointments, assembling patient charts, scheduling surgery, testing and other patient related services, typing, transcription, data entry, and filing.

Responsibilities:

• Responsible for general filing, stocking of supplies, and assists in ordering supplies. Organizes and updates files, charts, and records.
• Answers and triages all telephone calls, routes call appropriately taking into consideration the extent of emergency or priority of the call, takes messages, follows through with each message ensuring that the proper physician or staff member has received the information, and provides routine information to callers. Obtains and relays consult information by asking pertinent clinical questions. Communicates with visiting professionals, patients, and/or families.
• Prepares the daily schedules for the office, pulls and prepares the patient charts ensuring that the proper chart has been selected and the appropriate documentation has been attached to the chart (i.e., encounter forms, notes, etc.).
• Schedules outpatient procedures and applicable pre-testing for patients as directed. Completes requisitions incorporating pertinent clinical information. Schedules admissions. Coordinates intra-hospital transfers.
• Schedules patients' appointments and appropriate testing for patients as directed. Verifies information from patients including demographic and insurance information.
• Prepares documents for billing physician encounters, enters data, ensures that referrals are received. Obtains pre-certification from insurance companies by relaying pertinent clinical histories. Enters charges for office visits and inpatient procedures.
• Types correspondence, forms, and other documents as requested. Enters information into the computer system. Transcribes dictation of a highly confidential nature. Summarizes office notes into description format. Obtains physicians' signatures and return VNA orders in a timely manner.
• Provides superior customer service to internal and external clients, customers, and patients.
• Uses discretion at all times to ensure patient confidentiality.

Requirements:

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  Education: High school diploma required, college preferred.
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  Experience: 2-3 years of related experience in a health care setting.
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  Certification/Licensure:
  
  
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    Training: Training in the courses of Quality Improvement, Performance Improvement, and other educational programs are encouraged.
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    Special Qualifications: Capacity to analyze, to think creatively, and weigh alternatives. Perception of people and an awareness to deal with conflict successfully and attain conflict resolution.
  
  
  
  
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  Software/Hardware: Meditech experience preferred; Microsoft Outlook and Word.
• Medical terminology, typing skills must be a minimum of 40 wpm and must be computer literate.
• Ability to read, write and speak the English language fluently.
• Strong organizational, interpersonal and communication skills.
• Knowledge of insurance coverage systems, including but not limited to managed care, HMO, PPO, and capitated products.
• Experience with medical charting preferred.
• Ability to analyze operational issues and solve them creatively.
• Strong orientation to patient care.

Equal Opportunity Employer/Disabled/Veterans