Assistant Director for Graduate Programs, MMH; Peter & Stephanie Nolan School of Hotel Administration, SC Johnson College of Business

The SC Johnson College of Business:

Leading at the intersection of people, business, and technology, the Cornell SC Johnson College of Business is one of the most comprehensive business schools in the nation and includes many areas of expertise not found in any other leading institution. The college is comprised of the university's three accredited business schools, each of which is recognized as among the best in higher education: the Charles H. Dyson School of Applied Economics and Management, the Samuel Curtis Johnson Graduate School of Management, and the Cornell Peter and Stephanie Nolan School of Hotel Administration. Our academic research; industry and community engagement; and undergraduate, graduate, and professional degree programs all reflect the future of business: flexible, collaborative, and cross-disciplinary. The college community includes 232 research faculty, 46,000 alumni, and nearly 3,300 undergraduate, professional, and graduate students. The SC Johnson College of Business has an unparalleled resource base from which to draw-within the college, Cornell Tech in New York City, and Cornell University broadly.

The Cornell Peter and Stephanie Nolan School of Hotel Administration:

The Cornell Peter and Stephanie Nolan School of Hotel Administration at Cornell University is the premier school for hospitality education in the world. As an integral part of the Cornell SC Johnson College of Business, the school is leading the world in teaching and researching the business of hospitality-marketing, finance, real estate, operations, and more, all applied to the world's largest and most exciting industry. Top faculty, industry leaders, alumni, and students work together to generate new knowledge for the hospitality industry and form the premier network that shapes the industry every day.

The Master of Management in Hospitality (MMH) Program:

The MMH program at the Cornell Peter and Stephanie Nolan School of Hotel Administration prepares creative thinkers for careers where business, hospitality, and innovation meet. Students learn business management fundamentals and apply them through the lens of exceptional service-all while tapping into a dedicated professional network. This master's degree program combines required courses in hospitality business, immersive industry experiences, and specialization options. The program is completed in three semesters (fall, spring, fall) and requires a summer internship.

Assistant Director for Graduate Programs, MMH Opportunity:

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

This position is primarily responsible for the Cornell Nolan School Master of Management in Hospitality program. Reporting to the Nolan School of Hotel Administration's Director of Student Services, with a dotted line relationship to the School's Academic Director of the MMH Program, the Assistant Director for Student Services directly supports and advises students enrolled in the MMH program and serves as a vital member of the Nolan Office of Student Services team. This role must be extremely organized and strong at relationship building.

Heightened organization and communication are key for this position in coordinating tasks and work in serving as the point of contact for student inquiries, advising, and academic support throughout their program from pre-arrival onboarding, to graduation. The Assistant Director works under limited supervision to deliver dedicated support to MMH students by:

• Collaborating with faculty and the academic director on a regular basis to support the planning, coordination, logistics, and execution of the program to ensure programmatic and operational needs are met.
• Create processes, efficiencies, coordination, guides, and checklists around standard operational logistics of the program.
• Acts as liaison between faculty, staff, students and university colleagues.
• Advising a diverse body of MMH students on degree requirements, course plans, and academic procedures to ensure successful completion of degree.
• Working with students who are facing a variety of moderately complex institutional and personal issues, and connecting them to appropriate resources and support (Cornell Health, Student Disability Services, Financial Aid, faculty)
• Planning and executing signature events for the program including orientation, industry-focused trips, professional development program, community building, and commencement activities.

Required Qualifications

• Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing.
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
• Bachelor's degree with 3 to 5 years' experience in student services/higher education.
• Exceptional customer service skills and proven experience in event planning and program strategy.
• Excellent oral/written communication, organizational and time management skills are essential, sound judgment, and follow-through skills with the ability to prioritize and respond in a timely manner to multiple competing projects, priorities and deadlines.
• Experience working directly with graduate and/or professional students in an advising capacity.
• Experience that demonstrates creativity, sound professional judgment, problem-solving, and project management skills.
• Ability to work with and represent program, school, and college professionally and ethically with tact, diplomacy, and advocacy, while creating a high-quality and respectful work environment.
• Aptitude to cultivate and develop inclusive and equitable working relationships with students, staff, faculty and community members, all while contributing to an evolving team and embracing change.
• Exercise a high degree of confidentiality and discretion in dealing with data, records, and information.
• Able to work a flexible schedule that may include evening and weekends to support and attend programs and events.
• Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion and wellbeing.

Preferred Qualifications

• Master's degree or coursework in higher education administration, leadership or related field.
• Five or more years student advising or related experience in higher education.
• Experience with program design, delivery, and outcomes thinking.
• Working knowledge and experience with PeopleSoft, Salesforce, CollegeNet, Microsoft applications, and WordPress, web content management systems.

This is a full-time, hybrid position based in Ithaca, NY. Salary to commensurate with education and experience.

Rewards and Benefits

• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.
• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay.
• Follow this link to learn more about the Total Rewards of Working at Cornell: https://hr.cornell.edu/jobs/your-total-rewards.
• Our leave provisions include three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off | Working at Cornell
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Education Benefits | Working at Cornell

Application Procedure:

When applying through our system, please remember to attach your application materials (Resume and Cover Letter) in either Microsoft Word or PDF format. In the Experience Section of your application, use the "Drop Files Here" box to manually drag document(s) into your application. For a more detailed description and instructions on how to apply online, please click here as an external candidate.

NOTE: Cornell employees must apply through the Internal Cornell Career site.

• Relocation assistance is not available for this position.
• No visa sponsorship is available for this position.
• This is a full-time, hybrid position based in Ithaca, NY.

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• Unique applicable skills

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Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.