Job Description
Description
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
Summary:
We are seeking an ideal candidate with a robust background in healthcare IT, clinical operations, data analytics, and a proven track record of working with AI-driven solutions and Epic electronic health record (EHR) systems. This role demands a blend of technical expertise, problem-solving abilities, and exceptional collaboration skills with cross-functional teams. The System Analyst bridges the gap between business operations and information systems to implement, maintain, and support UNC Health applications.
Epic Ambulatory and Healthy Planet Pop Health Certification is preferred.
Responsibilities:
- Apply best practices to manage the information system lifecycle.
- Serve as the primary liaison between clinical practices and support teams at UNC Health.
- Analyze customer requirements; research, design, acquire, and implement innovative solutions.
- Coordinate and operationalize projects ranging from simple to complex with guidance.
- Identify procedural inefficiencies and propose improvements.
- Provide detailed specifications for automated processes.
- Evaluate and revise existing information systems to meet evolving needs.
- Identify workflow adoption gaps across UNCH practice sites.
- Modify, design, and research information systems to enhance efficiency.
- Respond promptly and accurately to end-user requests and resolve issues effectively.
- Assist in prioritizing and documenting enhancement requests to standardize workflows.
- Deliver presentations to project teams, management, and other departments.
- Collaborate with the Quality Improvement (QI) team to design and configure clinical templates/forms for streamlined workflows.
- This position offers an exciting opportunity to contribute to cutting-edge healthcare IT initiatives and improve clinical and operational efficiency within UNC Health.
Responsibilities:
1. Assists other IT teams with selection and provides technical evaluation of products / tools to ensure that the proposed solution adheres to enterprise-wide requirements, adapts to new requirements and changing technologies in order to meet business standardization protocols and objectives.
2. Develops and maintains clear, understandable documentation to describe program development and modification, as well as troubleshooting. Updates system and support documentation as necessary to reflect changes to programs, solutions, reports and interfaces.
3. Functions as liaison to health system departments using IT resources and ensures proper use of resources and maintains high service levels. May serve as project lead for implementation of vendor-based systems.
4. Offers design solutions and alternatives to enhance/improve existing systems. Participates in formulating and defining system scope, objectives, and solution. Designs, codes, tests, debugs, and documents the programs, interfaces and scripts to specified requirements. Devises/modifies procedures to solve problems taking into consideration computer equipment capacity and limitations, operating time, and form of desired results. Participates as needed in the assessment of systems and their ability to meet technical and business requirements.
5. Updates management, customers and others as appropriate on a timely basis regarding progress on assigned tasks, projects and issues, via written or oral reports
Other Information
Education Requirements:
* Bachelor's degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience).
Licensure/Certification Requirements:
- Epic Ambulatory and Healthy Planet Pop Health Certification is preferred.
Professional Experience Requirements:
* If a Bachelor's degree: Two (2) years of IT systems and/or operational experience.
* If an Associate's degree: Four (4) years of IT systems and/or operational experience.
* If a High School diploma or GED: Six (6) years of IT systems and/or operational experience.
Knowledge/Skills/and Abilities Requirements:
* Excellent analytical and communication skills. Ability to work well in a team environment. Demonstrated ability to successfully manage multiple tasks simultaneously. Highly responsive to internal customers.
Job Details
Legal Employer: NC HEALTH
Entity: Shared Services
Organization Unit: ISD Ambulatory Services
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $33.04 - $47.50 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Hybrid
Work Schedule: Day Job
Location of Job: US:NC:Morrisville
Exempt From Overtime: Exempt: Yes
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
UNC Health Care
Jan 30, 2025