Patient Services Coordinator, FT, Days

Inspire health. Serve with compassion. Be the difference.

Job Summary

Essential Functions

• All team members are expected to be knowledgeable and compliant with Prisma Health's values: Inspire health. Serve with compassion. Be the difference.

• Provides administrative support for the office, such as answering telephones, coordinating/scheduling meetings and making travel arrangements.

• Reassigns employees as necessary to cover required workload and oversees daily operations of the practice to ensure operational efficiency.

• Assists in resolving accounts receivables issues such as rejections of claims, charge corrections, billing edits, collections of old balances and other factors influencing collections.

• Resolves routine problems in business office.

• Oversees sorting and prioritizing of incoming mail, ensuring that urgent correspondence and time-dated materials are brought to the attention of the management as appropriate for action or response.

• Responds to non-clinical patient inquiries. Advises patients and/or guardians regarding accounts, researching specific issues when necessary. Advises management on issues of patient satisfaction.

• Responsible for payroll documentation and processing, as requested by management.

• Contacts vendors for repair or routine service of equipment. Forwards proposal/quotes to management for approval.

• Maintains adequate levels of office supplies.

• Maintains petty cash fund. Submits appropriate documents to the physician practice leadership for reimbursement.

• Develops and conducts orientation and in-service training for support staff.

• Performs other duties as assigned.

Supervisory/Management Responsibilities

• This is a non-management job that will report to a supervisor, manager, director or executive.

Minimum Qualifications

• Education - High School diploma or equivalent

• Experience - Two (2) years related clerical experience in a physician office.

In Lieu Of

• Three (3) years in a lead or supervisory capacity in a non-medical office setting may be considered an equivalent substitution.

Required Certifications, Registrations, Licenses

• NA

Knowledge, Skills and Abilities

• Basic computer skills

• Knowledge of office equipment

• Data entry and mathematical skills

Work Shift

Location

Facility

Department

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.