Manager - Gas Service Manager

Overview

Responsibilities

• Provide daily oversight of management and front-line (i.e., Union) employees regarding safety practices and standards; gas operations work methods and procedures; and regulatory and compliance requirements and programs.
• Plans, coordinates, and implements Gas Operations programs and work activities in accordance with applicable procedures and specifications without compromising safety or system integrity and reliability.
• Ensures timely and appropriate response of gas emergency calls, gas facility inspections, and completion of annual programs as required, in accordance with applicable company specifications and governmental regulations.
• Coordinates and ensures the availability and timely delivery of materials, supplies and equipment. Participates in monthly materials meeting, and Gas Standards meeting.
• Plans, organizes, schedules, and assures the assignment of personnel to optimize productivity and meet departmental and company operating goals.
• Monitors compliance with Company policies and procedures, e.g. Performance Evaluations, EEO, Substance Abuse, Discipline, Security, Productivity, Environmental Instructions, Standards of Business Conduct, etc.
• Ensures Compliance to Company, governmental and regulatory requirements and provides liaison with agency representatives as required. Fosters human performance initiatives.
• Essential to be available to respond to emergencies on a 24/7 basis. Ensures proper response to emergencies and interfaces with the Gas Emergency Response Center (GERC) and Gas Control Center (GCC). May supply and direct resources during emergencies.
• Promotes a positive orientation to customers and actively seeks to increase customer satisfaction and improve the Company's public image.
• Conduct formal performance reviews and provide regular coaching of direct reports, including setting goals in the interests of Safety, Operational Excellence, the Customer Experience, and Compliance.
• Cultivate a culture of zero-harm by consistently and proactively demonstrating safety leadership and by promoting and leading safety initiatives.
• Ensures compliance with all safety; gas system; and business process work methods, procedures, policies, and requirements.
• Oversee the daily operational workload to ensure minimum resource requirements are maintained appropriately, allocated resources are fully utilized, and customer appointments are kept.
• Perform sound decision making and problem-solving regarding safety and compliance, often during emergency situations.
• Safely and promptly respond to odor, leak, and emergency notifications. Respond to and manage incidents and emergencies, often as the Incident Commander.
• Perform timely, accurate, and organized management of various and important administrative activities (e.g., timesheet review and approval, time-off approvals, fieldwork paperwork review, leak sheet/template reviews, work dispatch).
• Supervise workforce through coaching, counseling, and team building to ensure high quality work performance and productivity.
• Monitor workforce performance including issues relating to sickness, discipline, and poor standards of work to ensure that work is performed safely, efficiently, and effectively.
• Maintain working knowledge of safety standards; gas standards and work procedures; relevant human resource policies, and the Collective Bargaining Agreement.
• Make sound decisions that positively impact the safety of the management team, union workforce and the public; business processes; the customer experience; and working relationships with internal departments and teams.
• Meet deadlines or communicate effectively and promptly when there is a delay.
• Participates in the Company's emergency management processes and storm plans.
• Performs special projects and other related assignments as required.
• The Core Responsibilities are not all inclusive as job descriptions may and do change periodically.

Qualifications

• Associate's Degree Business Management/Administration, Engineering, or related discipline and 5+ years related work experience in the operation and maintenance of a gas distribution system or equivalent operations experience or
• Bachelor's Degree Business Management/Administration, Engineering, or related discipline and 3+ years related work experience in the operation and maintenance of a gas distribution system or equivalent operations experience or
• Master's Degree Business Management/Administration, Engineering, or related discipline and 2+ years related work experience in the operation and maintenance of a gas distribution system or equivalent operations experience or
• High School Diploma/GED and 7+ years related work experience in the operation and maintenance of a gas distribution system or equivalent operations experience

• Working knowledge of gas distribution system, operations, maintenance and/or gas construction work methods. Required
• Technical proficiency within subject matter and experience with leading a team involved in field operations activities or direct experience supervising front-line employees. Required
• Experience with emergency response and the supervision of personnel engaged in emergency fieldwork. Required
• Working knowledge of Company safety standards and programs.
• Required
• Working knowledge of the Collective Bargaining Agreement and relevant Human Resources Policies. Required
• Demonstrated ability to lead, manage, and motivate management and bargaining unit employees. Required
• Ability to manage multiple tasks independently and effectively; and be effective in a fast-paced and emergency environment. Required
• Demonstrated ability to achieve business objectives and performance goals. Required
• Experience with operating budgets and forecasting. Required
• Demonstrated adaptability, flexibility, and teamwork skills. Required
• Strong organizational and time management skills; sound decision making and problem-solving skills. Required
• Strong interpersonal skills and demonstrated ability to interact with a wide variety of audiences and collaborate in cross-functional teams. Required
• Strong written and verbal communication skills including comfortability with public speaking and presentation delivery. Required
• Strong computer skills including proficiency with all aspects of the Microsoft suite. Required
• Ability to think critically and apply analytical skills while also seeing and applying the bigger picture. Required
• Ability to effectively implement and facilitate various company programs and initiatives.
• Required
• Working knowledge of the Gas Mobile Dispatch system, or equivalent.
• Required
• Working knowledge of the National Fuel Gas Code. Required
• Experience with off-hour on-call responsibilities. Preferred
• Strong computer and Microsoft suite proficiencies. Preferred
• Proficiency in performance management, conflict resolution, and contractual interpretation. Preferred
• Knowledge of emergency response principles and/or Incident Command System (ICS). Preferred
• Reside within the gas service territory (Rockland County, Orange County) Preferred

• Driver's License Required
• Commercial Driver's License (CDL) - Class A 1 Year Required

• Select an option above

• Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
• This position is subject to drug and alcohol testing as required by the Department of Transportation.
• 5 days a week in-person for office and field work. This position reporting office is Spring Valley but requires weekly office and field presence at all three work out locations: Spring Valley, Blooming Grove and Middletown
• Must fulfill the requirements of the Operator Qualification for the assigned area within one (1) year of accepting the position.
• Work requires off-hour on-call responsibility (Duty Supervisor) on a rotational basis providing emergency response and supervision of personnel engaged in off-hour emergency operations. This rotational basis includes nights, weekends and holidays
• Must fulfill the requirements of the Duty Supervisor qualification within nine (9) months of accepting the position.
• Work is sometimes conducted outside, in varied conditions and terrain including adverse weather conditions, climbing, and working in areas of limited space, and in a shared office environment.
• At times, requires working long hours in response to outage situations and shift coverage requirements.
• Work requires sitting, walking, standing, stair climbing, completion of paperwork, using a telephone and computer and attending meetings.
• Work with computers for long periods of time during the day.
• Travel to other company divisions and to other company locations to attend training is required is required.
• Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
• Must be able to read small print and symbols.