IT Manager- Onsite

In the maritime industry, where colossal ships dock, and millions of tons of cargo are moved with precision, it takes teams of dedicated individuals to keep global trade in motion. Working in this dynamic sector means that you play a part in ensuring the pulse of commerce never skips a beat, all while driving the future of supply chain logistics and marine terminal operations.

Dive into a career where your talents make an impact and help us steer the future of this vital sector. Every job function in our organization, whether it's on the docks or behind the scenes in administrative roles, finance, payroll, or IT, has a significant impact on the national economy and critical supply chain operations. Where the pulse of global trade meets the precision of maritime excellence, at Ports America, we don't just move cargo; we drive the nation's economic engine!

This position requires you to be Onsite role 5 days a week in our FAPS office.

Essential Duties:

• Strategic Planning: Recommend and plan information technology operating solutions and process reengineering efforts aligned with company objectives.
• Terminal Operations Expertise: Maintain an understanding of Terminal Operating Systems, processes, and reengineering efforts, providing recommendations for internal initiatives.
• Technical Support: Provide 24/7 technical support to regional business users at customer locations within the west region. Offer tier 1 and 2 level support for all IT technology used in terminal operations.
• Infrastructure Enhancement: Participate in ongoing enhancements of the computing infrastructure, including requirements, design, and implementation of new facilities, networks, servers, workstations, PC, remote/home communication, and emerging technologies.
• Business Process Support & Training: Provide daily business process support and training on IT technology used in terminal operations. Train terminal and admin level users in TOS use and troubleshooting, developing training materials.
• Analytics Skills & Communication: Analyze complex data and translate findings into actionable recommendations for process improvements. Ability to communicate complex data insights in a clear and understandable manner to non-technical stakeholders.
• Collaboration & Alignment: Collaborate with other business units and leaders, aligning IT objectives through regular meetings and steering committees.
• Liaison and Communication: Act as a liaison between operational teams and IT staff, including the creation of functional specification documentation. Provide direct communication to customers regarding IT issues and initiatives.
• Resource Coordination: Coordinate inter-departmental resources for deployments, project management, and inventory control.
• Sourcing & Purchasing: Oversee the procurement process for operational hardware and manage the final receipt and acceptance of items.
• Asset Inventory: Track and manage asset inventory.

Minimum Qualifications:

• 5+ years of relevant experience, including at least 3 years in a supervisory role.
• Excellent verbal and written communication abilities.
• Strong interpersonal and organizational skills.
• Capable of serving as a valuable resource and mentor to Field Engineers, providing guidance in overcoming complex technical challenges.
• Proven experience in managing, integrating, and coordinating IT operations across multiple locations.
• Skilled in assessing competing technology solutions for business relevance, value, and return on investment.
• Must possess a valid driver's license and the ability to obtain and maintain TWIC credentials.

Preferred Additional Qualifications:

• Familiarity with project management principles, with the ability to effectively manage and prioritize multiple projects and resources.
• At least 3 years of experience in managing and optimizing virtual platforms, such as Nutanix or VMware.
• Experience as a System Administrator.
• Proficient in administering Active Directory, DHCP, DNS, and Windows server environments.
• Relevant IT certifications, including MCSA, CCNA, VCTA, Network+, Security+, etc.
  .

Working Conditions:

• Ability to travel to support remote sites 15%
• Ability to function in under-way construction sites.
• Ability to occasionally lift and carry equipment weighing up to 50 lbs.
• Ability to climb stairs in buildings that are not elevator equipped.
• Movement around the marine terminal(s) environment.
• Candidates will be required to carry a smartphone.
• Participation in a 24x7 On-Call rotation.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as needed to meet the ongoing needs of the organization.

Ports America is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex (including pregnancy); sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.