Software Engineer (Full Stack)

The University of Southern California (USC) department of Information Technology Services (ITS) is seeking a talented Software Engineer (Full Stack) with an exceptional commitment to service excellence to join its team.

As the Full Stack Software Engineer, you will be an integral member of the ITS Enterprise Applications team, collaborating with diverse and talented team members to help solve multidimensional information technology problems, improve customer experience, and generate value for our campus stakeholders across a broad base of departments and constituencies.

THE WORK YOU WILL DO

The Software Engineer (Full Stack) is responsible for developing and supporting front-end web features for student-, faculty-, and staff-facing applications using a tech stack that includes .NET, C#, Angular, and JavaScript. The Software Engineer (Full Stack) designs, develops, and maintains software solutions and frameworks, ensuring alignment with functional and technical requirements. The role involves evaluating information needs and collaborating with key stakeholders to ensure effective solutions. The Software Engineer is responsible for developing clean, maintainable code and conducting regular code reviews in collaboration with key stakeholders to ensure code integrity and effective solutions. Additional responsibilities include evaluating systems flow, data usage, and work processes, investigating problem areas, and documenting all stages of the software development process.

Accountabilities:

• Communicates and presents problem-solving rationale to diverse audiences in a variety of settings. Works collaboratively with team members, stakeholders, and vendors to understand specifications and deliver features based on business requirements. Participates in the open and honest sharing of ideas and opinions. Readily seeks assistance and support.

• Supports the planning of projects and tasks. Contributes to the development and execution of best-in-class processes and procedures. Supports the university's compliance with security governance and policies by embedding standards, procedures, and quality measures into work plans and workflows. Communicates the identification of issues and fixes. Produces high-quality deliverables.

• Leverages insights on customer pain points, challenges, and needs to provide customer-focused solutions. Supports the customer point of view when identifying priorities and presenting solutions. Builds and maintains effective customer relationships by providing timely follow-up and feedback. Handles customer requests and routes them to the appropriate party for tracking and resolution. Seeks to deliver quality solutions.

• Participates in innovation and continuous improvement by leveraging the latest industry knowledge. Maintains currency with new technologies. Learns and adapts quickly to new situations and technologies. Continually develops skills, knowledge, and abilities. Takes the initiative to experiment with new ideas and technologies. Anticipates the impact of emerging technologies and makes recommendations for adjustments.

• Supports continuous improvement by developing new and revised software applications. Ensures code is maintainable and supportable. Develops quality code that performs as intended upon implementation. Adapts to changing priorities.

• Follows best practices to support logical and efficient decision-making. Presents opportunities, understands success criteria, and measures activities for success. Conducts root cause analysis exercises to identify and resolve issues. Recommends realistic solutions to enhance business value.

• Contributes to an inclusive environment that values differences by building and maintaining collaborative relationships with team members, peers, and ITS leaders. Actively embodies ITS values and behaviors including accountability, ethics, and best-in-class customer service. Contributes to a culture of trust and transparency by sharing information broadly, openly, and deliberately.

• Supports the vision for Enterprise Applications. Works closely with team members and management to implement and support effective solutions for software development. Maintains currency with technology, standards, and best practices. Supports process improvement efforts within the team and across ITS.

• Promotes an environment that fosters inclusive relationships and creates unbiased opportunities for contributions through ideas, words, and actions that uphold principles of the USC Code of Ethics. Builds relationships with fellow engineers, helping resolve each other's problems when requested, and seeking mentorship or guiding junior staff.

• Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

MINIMUM QUALIFICATIONS

The candidate for the position of Software Engineer (Full Stack) must meet the following minimum qualifications:

• Bachelor's degree in a relevant field such as computer science, computer information systems, etc., or equivalent combination of education, training, and experience.

• Two years of experience in a relevant field such as information technology, higher education, or another relevant field.

• Experience with the following technologies: .NET (.NET Core), C#, HTML, CSS, JavaScript, Angular, REST, GraphQL, API design, Python, XML, SAML, LDAP, SQL, MS SQL, OAuth, T-SQL, Oracle databases, MSMQ, IBM WebSphere Message Broker, and/or similar technologies.

• Experience using any of the following platforms for cloud or API management: Git, Azure DevOps, Apigee, and/or other similar platforms and tools.

• Comprehensive knowledge of architecting, designing, and developing software solutions.

• Ability to provide technical expertise and creative solutions while maintaining alignment to the organization's objectives and customer needs.

• Understanding of scalable and automated solutions.

• Substantial knowledge in security concepts and familiarity with secure code development techniques.

• Experience performing unit testing, system integration testing, performance testing, and user acceptance testing.

• Ability to develop positive working relationships and a strong rapport with team members.

• Ability to provide detailed information and summaries to management.

• Strong written and verbal communication skills.

• In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Values of integrity, excellence, diversity, equity and inclusion, well-being, open communication, and accountability.

PREFERRED QUALIFICATIONS

The ideal candidate for the position of Software Engineer (Full Stack) has the following preferred qualifications:

* Bachelor's degree in a relevant field such as computer science, computer information systems, etc.

* At least four years of experience in a relevant field such as information technology, higher education, or another relevant field.

* Experience with MEAN stack, headless content management systems, and/or caching.

* Experience with microservice design patterns.

* Experience in performing unit and system integration testing and facilitating performance and user acceptance testing (using xUnit, Jasmine, mocks, fakes, etc.).

* Experience with queue management technologies (MSMQ, IBM WebSphere Message Broker, etc.).

The annual base salary for this position ranges from $110,000 to $115,000. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the position's scope and responsibilities, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, and external market and organizational considerations.

THE TEAM

ITS has embarked on a major digital transformation initiative to continually improve services for faculty, staff, and students in support of USC's ascent as a leading institution of higher education. The ITS vision aligns strategy, business, and services, affirms ITS cultural values, empowers cross-functional teamwork, embraces world-class best practices, and promotes innovation, excellence, agility, and efficiency. To achieve this vision, ITS is committed to providing a modern technology infrastructure that is resilient and delivers the performance necessary to meet the demands of a growing customer base, training in the latest technologies for its highly productive and motivated workforce, outstanding customer experience, and technology services that are aligned with the university's mission to provide exceptional learning opportunities for students. ITS is creating a workplace where employees can develop cutting-edge skills, take pride in the services they provide, and have access to the roles and career paths that align to their abilities and potential. We are looking for top talent to join us on our journey.

ITS CULTURE

USC's ITS organization represents a diverse and talented team committed to supporting a collaborative culture and delivering secure and innovative IT services, core to the mission of USC. ITS values accountability, excellence, and commitment to exceptional customer experience. ITS strives for a supportive and inclusive culture that encourages employees to do their best work every day and where individuals are recognized and celebrated for their contributions.

ABOUT USC

USC is the leading private research university in Los Angeles-a global center for arts, technology, and international business. With more than 47,500 students, we are located primarily in Los Angeles and various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family-the faculty, staff, students, and alumni who make USC a great workplace-you will enjoy excellent benefits, including various well-being programs designed to help individuals achieve work-life balance.

Join the USC ITS team and work as a trusted partner in shaping an environment of innovation and excellence.

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Minimum Education:
Bachelor's degree
Combined experience/education as substitute for minimum education
Minimum Work Experience:
2 years
Combined experience/education as substitute for minimum work experience
Minimum Field of Expertise:
Two years' experience with programming and documentation procedures, methods and operator instructions. Experience conducting unit/performance tests, systems integration and user acceptance. Demonstrated experience with one or more relevant programming languages, able to gain needed contexts for
domains. Comprehensive knowledge of architecture, design and development of software solutions. Excellent organization, planning, analytical and problem-solving skills. Ability to provide technical expertise and creative solutions while aligned to organizational objectives and customer needs. Experience weighing economic costs and values objectively, supporting coworkers on a project basis, and contributing to discussions in a civil manner. Excellent written and oral communication skills, able to provide both detailed information as well as summaries to varied audiences. Substantial knowledge of security concepts, familiarity with secure code development techniques, and understanding of scalable and automated solutions. Ability to build strong, positive working relationships and rapport with diverse groups of team members.