Motor Safari - Adventure Guide & Tram Driver (Seasonal)

This position contributes to the success of Brookfield Zoo Chicago ("BZC") and the goals of providing an extraordinary guest experience and to BZC's goal of financial sustainability by helping to generate revenue through the operation of the Motor Safari trams, buses, and attractions. Specifically, responsible for transporting guests on designated routes throughout the park, narrating tours, operating the attractions, providing transportation for events, providing access control function at Motor Safari stations and Carousel, and responding to inquiries, providing strong customer service and portraying a good example of Brookfield Zoo Chicago's mission.

This is a seasonal non-union hourly position, grade GS006-2 with a pay rate of $17.20 per hour. For our Benefits Summary Information, follow this link to our Benefits Table or copy and paste the following in your internet browser www.brookfieldzoo.org/custom.czs/files/06/06337b2c-b3db-45a2-8eb2-f8362486bd0e.pdf (please refer to the non-union, seasonal employee section) and/or refer to the benefit details provided below after the job description information.

Brookfield Zoo is open 363 days a year, the work schedule involves working various shifts, including weekdays, weekends, and holidays. We especially appreciate candidates who can commit to consistent weekday availability throughout the year. To ensure that BZC can provide reliable service and maintain a consistent quality experience for our guests, availability of a minimum of three days per week including one day on the weekend is strongly desired. Shifts typically range from 4 to 8 hours, with work schedules starting as early as 8:00 AM and ending as late as 7:00 PM (and 10:00 PM on weekends or for special events). Work schedules are based on the needs of the operation. This position requires the ability to operate a large vehicle through crowds of people and speak on a microphone. It also requires work in a variety of weather conditions. Minimum age of 18 and valid driver's license required.

PRIMARY JOB DUTIES AND RESPONSIBILITIES:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions of the position.

1. *Provide the highest level of quality customer service while representing Brookfield Zoo Chicago in a professional manner at all times. Provide assistance and directions to guests.
2. *Deliver extensive park narratives on Motor Safari trams and buses while driving in a safe, conscientious manner, including through large crowds. May provide narrated Walking Tours throughout Brookfield Zoo Chicago.
3. *Learn approved tour materials and communicate special event and other information as directed.
4. *Accountable for following and enforcing all applicable institutional policies and procedures and departmental protocols.
5. *Provide a neat, clean appearance of self, vehicle, tram areas, and attraction areas at all times, which includes washing and cleaning vehicles and the Carousel.
6. *Provide the access control function for Motor Safari and at the Carousel by ensuring all guests boarding possess a ticket or membership card and are scanned prior to entry.
7. *Assist with operating the Carousel, Virtual Reality, and other assigned attractions in a safe manner following established procedures. Perform and maintain daily operational checklists.
8. Assist with Mold-A-Rama machine filling and other related duties as assigned.

* Essential Job Functions

POSITION REQUIREMENTS:

• Must be at least 18 years of age.
• Demonstrated strong customer service skills.
• Good communication and interpersonal skills.

• Ability to communicate well with the public required.
• Accurate basic math and reading skills required.
• Must be flexible and patient.
• Cultural competency; experience and/or ability to work and interact effectively with a diverse, multicultural audience.
• Valid driver's license required at time of hire. Illinois residents must possess a valid Illinois driver's license or obtain one within 90 days of hire. Valid out-of-state driver's license is required for out-of-state residents.

DESIRABLE/PREFERRED QUALIFICATIONS:

• High school diploma or educational equivalent (e.g., GED.).

• Prior customer service related experience.
• Six months of prior driving experience transporting people preferred, but not required.
• Theatrical or public speaking experience preferred.
• Multilingual ability, Spanish fluency a plus.

ADDITIONAL INFORMATION:

This position description summarizes the primary duties and functions of this position, but should not be considered a complete listing of every duty the incumbent may ever be called upon to perform. This seasonal position requires a high level of customer service. Incumbent must have the ability to learn and adhere to Brookfield Zoo Chicago policies and departmental procedures and standards. Ability to work non-standard hours including evenings, holidays, and weekends, required. Because the position provides support for the Carousel, incumbent is subject to random drug testing upon hire under the Illinois Amusement Ride and Attractions Safety Act.

OCCUPATIONAL REQUIREMENTS: See Occupational Requirements Form.

000160/021125

BENEFITS INFORMATION:

We are pleased that you are considering joining our dedicated team at Brookfield Zoo Chicago (BZC). Below is a summary of Brookfield Zoo Chicago's generous employee benefits. Please note, benefits vary based on whether benefits are provided through the Teamsters Union for positions represented by the Teamsters or by Brookfield Zoo Chicago for non-union positions. For non-union positions, some benefits also differ by pay grade classification if noted.

www.brookfieldzoo.org/custom.czs/files/06/06337b2c-b3db-45a2-8eb2-f8362486bd0e.pdf

Seasonal Employees

Mental Health: Support, counseling, and resources for life issues at no cost to you. Eligible employees and their immediate family have access to Perspectives, a dynamic Employee Assistance Plan (EAP) which provides 24/7, confidential care and resources to address work and life stressors.

Retirement Savings: A 401(k) savings plan is available for all employees. Choose either pre-tax and/or Roth after-tax contributions. First of the quarter following one year of service, eligible employees receive matching contributions of 50% of the first 6% you contribute.

Other Benefits & Perks for All Employees (unless otherwise noted)

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