Senior Service Coordinator

Key Responsibilities:

• Serve as the primary point of contact for customers, assisting with service inquiries, scheduling appointments, and providing status updates.
• Accurately open, track, and close work orders while maintaining detailed records.
• Process invoices, repair estimates, and warranty claims with accuracy and efficiency.
• Utilize Microsoft Excel and other software tools to manage service reports, track key performance indicators, and analyze data.
• Maintain service department records, including technician schedules, customer files, and parts inventory documentation.
• Support the service team with administrative tasks such as data entry, report generation, and internal communication.
• Ensure compliance with company policies, safety standards, and manufacturer guidelines.

Qualifications:

• Previous experience in a service advisor, administrative, or customer service role (preferably in the transportation or automotive industry).
• Attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Excel (experience with formulas, pivot tables, and data analysis is a plus).
• Effective communication and problem-solving skills.
• Ability to work collaboratively with technicians, managers, and customers.

Why Join Truck Country?

• Competitive compensation and benefits package.
• Opportunities for professional growth within a reputable industry leader.
• A supportive team environment where your skills make an impact.

Truck Country / Stoops Freightliner-Western Star is one of the largest Freightliner dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Iowa, Michigan, Ohio, and Wisconsin. For nearly 60 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options.

Truck Country / Stoops Freightliner-Western Star is part of McCoy group, Inc., which was founded in 1958 by Robert McCoy in Shullsburg, WI. Today the company is still family-owned and is operated in the leadership of the McCoy family.

Affirmative Action/Equal Opportunity Employer - Qualified women, minorities and people with disabilities encouraged to apply.

If any questions please call 1-800-251-9569, then option#2 for the recruiting department.