BUSINESS PROCESS ANALYST - 02182025-65518

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF CHILDREN'S SERVICES, CHILD AND FAMILY MANAGEMENT DIVISION, DAVIDSON COUNTY

Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree and 2 years of experience in performing quality assurance, business operations and/or process improvement reviews.

OR

Associate degree and 4 years of professional-level experience in performing quality assurance, business operations, and/or process improvement reviews.

OR

Professional-level experience in performing quality assurance, business operations, and/or process improvement reviews may be substituted for the required education on a year-for-year basis.

Overview

Under general supervision, is responsible for performing process mapping, quality assurance, and project management work of average difficulty and performs related work as required. An employee in this class is responsible for the planning, research, and development of process documentation, project oversight, and quality assurance work to promote efficiency. Employees in this class will plan, research and develop process maps research agency policy, lead quality assurance reviews, track and report data, and work with agency contacts to promote efficient practices.

Responsibilities

1. Participate in the planning, research, scheduling, and development of process documentation of agency work processes to support business process improvement.
2. Lead the mapping and maintenance of agency work processes by conducting process mapping sessions, facilitating groups, and documenting business processes to promote efficiency and effectiveness.
3. Lead efforts in tracking, developing and drafting KPI's, benchmarks, operational goals, and strategic initiatives. Perform data collection and analysis to improve efficiency of operations.
4. Research policy, state rules, and statutes to facilitate planning Quality Assurance reviews. Develop and revise checklists and test work designed to assess division operations.
5. Lead annual Quality Assurance reviews by meeting with division staff and conducting test work to assess compliance and adherence to policy, rules, and statutes. Develop recommendations to improve the divisions compliance to policy, rules, and statutes.
6. Manage special initiatives from the executive leadership team through various means, including but not limited to: constructing project timelines, communicating with key stakeholders, assessing project risks, identifying project owners, and facilitating solutions.
7. Report results of Quality Assurance reviews and Business Process Improvements to various stakeholders and agency leadership. Communicate effectively with regional leadership on new initiatives and policy changes.
8. Analyze retirement data error reports and facilitate the correction of errors to ensure consistency of information across separate information systems.
9. Meet with staff to gather and record information related to information systems and their ability to function in the event of a loss of service. Submit this information to support enterprise disaster recovery plans.
10. Compile annual financial integrity reports that identify financial risks and internal controls to lessen the risks. Deliver financial integrity reports to division leadership and legal counsel.
11. Participate in multi-state and multi-agency forums to develop, research, and share industry best practices.

Competencies (KSA's)

1. Able to identify and create creative solutions to complex problems using critical thinking skills, deductive reasoning, and inductive reasoning.
2. Able to effectively understand and communicate information verbally and orally to a wide variety of audiences and stakeholders.
3. Skilled in the analysis and evaluation of systems and processes with regards to performance and efficiency.
4. Must be approachable and comfortable communicating with all levels of an organization including executive leadership.
5. Skilled in organization, strategic planning, and time management.
6. Must be able and dedicated to providing high quality customer service to customers.
7. Knowledgeable in general business administration and management, human resources procedure and policy, state laws and policies.

Tools & Equipment

1. Personal Computer
2. Telephone
3. Fax Machine
4. Printer
5. Copy Machine
6. Scanner
7. Calculator
8. Other office related equipment as required
9. MS Visio
10. MS Teams