New

Help Desk - Tier II (DHA)

Quadrant, Inc.
United States, Virginia, Falls Church
Feb 24, 2025
Help Desk Tier II (onsite) Falls Church, VA Pay From : $60,000/yr MUST: Active DoD Secret or Level 3 or higher Public Trust Experienced Help Desk Tier II 4+ years of professional experience working in a enterprise level IT support role Knowledge of Windows 7 or Windows 10 and all standard MS Office software systems including MS Project, especially knowledgeable with Windows 10 environment Possess knowledge of workstation administration and management Experience with IT and Help Desk technologies, to include Remedy, Heat, other ticketing systems, VPNs, remote and VMware tools, Office 13, Exchange, Active Directory, Windows 7 and 10, and knowledge of laptop technologies strongly preferred Strong communication skills and able to establish report with clients IAT level II cert:, GSEC, CCNA Security or Security+CE Willing to get a ITILv3 or Microsoft cert within 6 months Bachelor's Degree is required ( or 4+ years of related IT experience) DUTIES: Daily client interaction with client and high level government employees Representing out company and its interests in all client engagements Addressing and correcting any hardware, software or connection issues Supporting Desktop/Laptop users and resolving any issues with Microsoft, Adobe, Roxio and other deployed software Resolving problems through customer education, training and direct assistance Ensuring backup, recovery and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed Providing phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, active directory, standard desktop images and applications, COTS and GOTS applications Document Incidents and Work Orders with detailed break-fix steps and resolution in ticket tracking system Serving as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.