Health and Wellness Educator

• Location: MercyCare Building, Janesville WI
• Full Time: 80 Hours/2 Weeks
• Schedule: Monday - Friday, Day Shift, Flexible Hrs available
• Hybrid work schedule opportunites available after successful orientation period

The Health and Wellness Educator is responsible for the implementation of assigned program aspects that address the objectives of the health plan and the goals of our members. The individual will be able to apply program evaluation and accepted clinical research findings to secure clinical and program outcomes. The individual will build strong member relationships, actively explore member needs, and pursue creative solutions to stratify those needs and monitor results on a continual basis. The Health and Wellness Educator will assist in monitoring quality initiatives and reviews, including but not limited to, focus studies, clinical guidelines and preventative health guidelines. The Health and Wellness Educator will attend, contribute, and present as required to internal committees and to employer groups.

Essential Duties and Responsibilities

• Provide education to individuals and families on a wide variety of topics, with an emphasis on education for diabetes, cardiovascular conditions, preventative healthcare, and additional chronic conditions in alignment with current quality measures.
• Facilitate member education meetings, webinars, communication materials, and on-site health events.
• Schedule members for regular status calls, calendar planning, and result reviews.
• Determines specific objectives, goals, and actions designed to meet the members' needs as identified through the assessment process.
• Help members understand their benefits/coverage and navigate the health system
• Establishes goals and strategies for member centric coordination across settings with the member, family, community resources, and/or other care providers.
• Organizes, integrates, and modifies the educational resources necessary to accomplish the goals and establish a plan for a healthy living.
• Monitors the members' ongoing process towards healthy living and its activities to determine the plan's effectiveness.
• Participates as educator and resource person for provider offices and hospital staff as it pertains to the health plan policy and procedures.
• Demonstrates knowledge of NCQA Accreditation Standards and HEDIS Standards and participates in initiatives to achieve and maintain accreditation and improve HEDIS compliance rates.
• Assists in the gathering and analysis of data.
• Insures that all activities are internal and external customer focused, well planned, organized, and controlled to assure the cost effectiveness of all programs.
• Serve as a liaison between key clinical and community partners instrumental in implementing educational programs.
• Support the creation of monthly health education newsletters for distribution.
• Develop monthly health-related articles for internal and external promotion.
• Develop educational materials for patient education.
• Participate in relevant team meetings.
• Create and present onsite health presentations to employer groups.

Culture of Excellence Behavior Expectations

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

Education and Experience

Bachelor's degree preferred or Associate Degree and two years related experience in healthcare.
(RN, LPN, Life Coach, Social Worker)

Certification and Licensure

Certified Health Education Specialist (CHES) certification
Certified Dietitian or equivalent preferred.

Skills and Abilities
Demonstrates knowledge of NCQA Accreditation Standards and HEDIS measures.
Provides education to members who meet specific criteria for wellness programs.
Demonstrates ability to work within a team environment
To perform this job successfully, an individual should have knowledge of the Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook.

Special Physical Demands

The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.
While performing the duties of this job, the employee is frequently required to sit. Specific vision abilities required by this job include close vision, peripheral vision and ability to adjust focus.

Mercyhealth offers a generous total rewards package to eligible employees including, but not limited to:

* Comprehensive Benefits Package: Mercyhealth offers a retirement plan with competitive matching contribution, comprehensive medical, dental, and vision insurance options, life and disability coverage, access to flexible spending plans, and a variety of other discounted voluntary benefit options.

* Competitive Compensation: Mercyhealth offers market competitive rates of pay and participates in various shift differential and special pay incentive programs.

* Paid Time Off: Mercyhealth offers a generous paid time off plan, which increases with milestone anniversaries, to allow employees the opportunity for a great work-life balance.

* Career Advancement: Mercyhealth offers a number of educational assistance programs and career ladders to support employees in their educational journey and advancement within Mercyhealth.

* Employee Wellbeing: Mercyhealth has a focus on wellbeing for employees across the organization and offers a number of tools and resources, such as an employer-sponsored health risk assessment and a Wellbeing mobile application, to assist employees on their wellbeing journey.

* Additional Benefits: Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning.