2025 Summer Intern - Access Solutions

Department Summary

Genentech is a biotechnology company dedicated to pursuing groundbreaking science to discover and develop medicines for people with serious and life-threatening diseases. Our goal at Genentech Access Solutions & Patient Services is to help patients start and stay on their life changing therapies. This internship is part of the 2025 Genentech Healthcare Internship Program (gHIP), and for the Access Solutions & Patient Support department. Please note that the work of this internship focuses on patient support and not the research, manufacturing, or commercialization of our medicines.

This internship position is located in Portland, Oregon, On-site.

The Opportunity

Interns may rotate through the following roles during their internship:

Reimbursement Specialist

• Investigates patient's insurance benefits and obtains prior authorization information of Genentech products at the patient/family request.

• Functions as an advocate for and a resource to customers and their professional organizations in the areas of reimbursement and managed care.

• Conducts analytical research and provides expertise on reimbursement for new and existing products.

Case Manager

• Educates, informs, and assists patients and providers to navigate through the reimbursement process for the assigned product.

• Identifies barriers to reimbursement and continually identifies and recommends program efficiencies to the Supervisor to promote high quality of work by Access Solutions staff.

• Identifies and facilitates referrals to alternative coverage options and financial assistance programs for patients who are under insured or require copay assistance.

• Educates, informs and generally assists patients and their families, as well as other related external or internal parties, on how to navigate the appeals process.

Foundation Specialist

• Assist patients and providers in the enrollment process of the Genentech Patient Foundation, which can provide free medication to uninsured and underinsured patients.

• Evaluates patient eligibility across key criteria and communicates determinations.

• Actively supports product launches, line extensions, and formulation changes.

• Embeds a culture of compliance by ensuring self, colleagues, and team members are adhering to laws, regulations, and policies that govern Foundation conduct.

Program Highlights

• Intensive 12 months, full-time (40 hours per week) paid internship.

• Program start date is June, 16th, 2025.

• A stipend, based on location, will be provided to help alleviate costs associated with the internship.

• Ownership of challenging and impactful business-critical projects.

• Work with some of the most talented people in the biotechnology industry.

Who You Are (Required)

Required Education. You meet one of the following criteria:

• Must be pursuing a Bachelor's Degree (enrolled student)

• Must have attained a Bachelor's Degree (not currently enrolled in a graduate program).

Required majors: Any Science or Social Science degree, as well as any related fields.

Required skills

• Prior customer service experience (required).

Preferred Knowledge, Skills, and Qualifications

• Proficiency in gSuite.

• Prior experience with Salesforce/CRM platforms valued.

• Good customer service and phone etiquette skills. All interactions with patients and HCPs are via phone.

• Previous reimbursement experience or knowledge valued.

• Additional language proficiency is valued.

• Ability to work collaboratively in a team structure and responsibly delegate next steps to appropriate team members.

• Demonstrates effective problem-solving skills and provides excellent customer service.

• Excellent communication, collaboration, and interpersonal skills.

• Excellent investigational and analytical skills with a proven ability to communicate effectively in both written and verbal format.

• Attention to detail, strong multi-tasking ability, organizational skills, and effective time management.

• Managing Change: Accepts change as positive; Adapts to changing conditions; Departs from accepted group norms of thinking and behaving when necessary.

• Achieving Results: Is goal-directed and persistent; Holds self accountable for meeting commitments; Recognizes the contributions of teammates and peers.

• Complements our culture and the standards that guide our daily behavior & decisions: Integrity, Courage, and Passion.

Relocation benefits are not available for this job posting.

The expected salary range for this position based on the primary location of Oregon is $20-28 an hour. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. This position also qualifies for paid holiday time off benefits.

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A member of the Roche Group, Genentech has been at the forefront of the biotechnology industry for more than 40 years, using human genetic information to develop novel medicines for serious and life-threatening diseases. Genentech has multiple therapies on the market for cancer & other serious illnesses. Please take this opportunity to learn about Genentech where we believe that our employees are our most important asset & are dedicated to remaining a great place to work.

Diversity and Inclusion (D&I) are critical to the success of our company and our impact on society. We believe that by championing diversity of background, thought and experience, we can foster a sense of belonging and provide an environment where every employee feels valued, included, and able to contribute their best for the patients we serve. We're focused on attracting, retaining, developing and advancing our people to their full potential by rewarding bold ways of thinking and integrating inclusive behaviors into every aspect of our work.

Genentech is an equal opportunity employer, and we embrace the increasingly diverse world around us. Genentech prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin or ancestry, age, disability, marital status and veteran status. For more information about equal employment opportunity, visit our Genentech Careers Homepage.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.