Volunteer Recruitment Coordinator / Madison, WI (On-Site)

As one of the largest Clinical Research Organizations in the world, we have four Early Phase Clinical Research Units in the UK and US.

We are currently seeking a Volunteer Recruitment Coordinator, to interact directly with our healthy volunteer participants while learning to read clinical research protocols and enjoy working in a fast-paced team-oriented environment. Each day is different, you will be exposed to a wide variety of Therapeutic Indications and study types (ascending dose, first-in-human, food effect, drug to drug interactions, etc.)

This is a full-time, office/clinic-based job in Madison, WI

If you join us, you will work with some of the worlds leading pharmaceutical, biotechnology, and medical device companies in a vital stage of clinical development: establishing the safety, tolerability and pharmacokinetics of a new drug.

Many are drawn to their profession because of its direct impact on patient care. If this is your case, you will not miss that working in Phase 1 trials. Whilst allowing you to continue to practice your clinical skills and knowledge, youll be involved with the latest medical technologies and treatments, witnessing their development firsthand. When the drug you worked with gets approved, you know youll touch many patients lives around the world.

WHAT YOU WILL DO:

Accountable for Study Set Up on the volunteer recruitment database to enable volunteer recruiters to book screening appointments. Scheduling screen appointment slots in the database. Produce daily management reports. Accountable for updating study information on the volunteer database and website if applicable. Management of "Recommend a Friend" process. Responsible for calculating statistics such as population feasibility, recruitment and screening.

Other key responsibilities:

• Maintain awareness of recruitment statistics on a daily basis, seeking opportunities to improve efforts for urgent and struggling studies

• Assist with recruiting more volunteers to the local database

• Recruit volunteers in the ClinsSpark system when necessary for urgent projects and for alternate subjects discharged prior to dose

• Assist the Clinical Recruiting Specialist (CRS) with outreach events as directed and agreed upon by site management

• Assist the CRS in promoting the Refer-a-Friend (RAF) program to staff. Ensure new staff are aware of the potential to earn money form referrals

• Interact directly with volunteers:

  • When appropriate, speak to subjects in screening to solicit feedback on their experience. Ensure screen failures are considered for other opportunities to screen/schedule

  • Promote RAF program to subjects

  • Participate in the volunteer orientations at check-in whenever possible to promote the RAF programs and to solicit any feedback on their experience

  • Develop volunteer recreation activity plans based on volunteer feedback; implement programs and train staff to continue providing recreation activities as clinic schedules allow

  • Assist with developing volunteer satisfaction improvements in the CRU

• Assist site management in review of volunteer surveys mining the data for any opportunities to improve the volunteer experience

• Participate in the monitoring of the recruitment metrics and utilize the data to assist the recruitment teams in formulating plans to improve no-show rates, screening appointment fill rates and panel fill percentages

• Performs any other duties as assigned by Manager or Supervisor

YOU NEED TO BRING...

• High School Diploma or equivalent

• Fluent in English, both written and verbal

• 3-4year of applicable experience

• Fortrea may consider relevant and equivalent experience in lieu of educational requirements

The important thing for us is you are comfortable working in an environment that is:

• Fast paced: where no deviations from the study protocol are allowed, and not meeting a timeline for even few minutes will create a quality issue.

• Changing priorities constantly asking you to prioritize and adapt on the spot.

• Teamwork and people skills are essential for the study to run smoothly.

• Technology based. We collect our data directly into an electronic environment.

What do you get?

Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including but not limited to:

• Medical, Dental, Vision, Life, STD/LTD (multiple insurance carriers)

• 401(K)

• Paid time off (PTO)

• Employee recognition awards

• Multiple ERG's (employee resource groups)

Learn more about our EEO & Accommodations request here.