Operating Supervisor, OR Gas Operations - Gas Service

Overview

Responsibilities

• Provide daily, direct, active, and visible supervision of front-line employees with regard to safety practices and standards; gas operations work methods and procedures; and regulatory and compliance requirements and programs.
• Cultivate a culture of zero-harm by consistently and proactively demonstrating safety leadership and by promoting and leading safety initiatives.
• Ensures compliance with all safety; gas system; and business process work methods, procedures, policies, and requirements.
• Lead and oversee the safe and efficient execution daily fieldwork activities and ensure timely and accurate completion of all regulated/compliance work activities.
• Oversee the daily operational workload to ensure minimum resource requirements are maintained appropriately, allocated resources are fully utilized, and customer appointments are kept.
• Conduct effective daily shift briefings and reinforce good housekeeping practices for vehicles, equipment, and work areas.
• Communicating timely and accurate information effectively both during general work activities and during emergency response.
• Perform sound decision making and problem solving with regard to safety and compliance, often times during emergency situations.
• Safely and promptly respond to odor, leak, and emergency notifications. Respond to and manage incidents and emergencies, often times as the Incident Commander.
• Drive to various job site locations and customer premises to supervise work, and review or discuss job requirements.
• Perform timely, accurate, and organized management of various and important administrative activities (e.g., time sheet review and approval, time-off approvals, fieldwork paperwork review, leak sheet/template reviews, work dispatch).
• Complete paperwork timely and maintain documentation accuracy and compliance.
• Supervise workforce through coaching, counseling, and team building to ensure high quality work performance and productivity.
• Monitor workforce performance including issues relating to sickness, discipline, and poor standards of work to ensure that work is performed safely, efficiently, and effectively.
• Maintain working knowledge of safety standards; gas standards and work procedures; relevant human resource policies, and the Collective Bargaining Agreement. Manage human resources and employee labor relations issues at the operational level with assistance from the respective departments.
• Make sound decisions that positively impact the safety of the workforce and the public; business processes; the customer experience; and working relationships with internal departments and teams.
• Meet deadlines or communicate effectively and promptly when there is a delay.
• Regularly communicates openly with direct reports, fellow supervisors and field operations planner(s) on matters and activities of both general and urgent relevance interest.
• The Core Responsibilities are not all inclusive as job descriptions may and do change periodically.

Qualifications

• Bachelor's Degree Business Management/Administration, Engineering, or related discipline and 2+ years related work experience in the operation and maintenance of a gas distribution system or equivalent operations experience. or
• Associate's Degree Business Management/Administration, Engineering, or related discipline and 4+ years related work experience in the operation and maintenance of a gas distribution system or equivalent operations experience. or
• High School Diploma/GED and 5+ years related work experience in the operation and maintenance of a gas distribution system or equivalent operations experience.

• Working knowledge of gas distribution system, operations, maintenance and/or gas construction work methods. Required
• Working knowledge of Company safety standards and programs. Required
• Demonstrated ability to lead, manage, and motivate front-line employees. Required
• Ability to manage multiple tasks independently and effectively; and be effective in a fast-paced and emergency environment. Required
• Working knowledge of the Collective Bargaining Agreement and relevant Human Resources Policies. Required
• Demonstrated ability to achieve business objective and performance goals. Required
• Demonstrated adaptability, flexibility, and teamwork skills. Required
• Strong organizational and time management skills. Required
• Sound decision making and problem-solving skills. Required
• Strong interpersonal skills and demonstrated ability to interact with a wide variety of audiences and collaborate in cross-functional teams. Required
• Strong written and verbal communication skills including comfortability with public speaking and presentation delivery. Required
• Ability to think critically and apply analytical skills. Required
• Ability to see and apply the bigger picture. Required
• Ability to effectively implement and facilitate various company programs and initiatives. Required
• Technically proficient within subject matter and experience of leading a team involved in field operations activities or direct experience supervising front-line employees. Required
• Experience with emergency response and the supervision of personnel engaged in emergency fieldwork. Preferred
• Experience with off-hour on-call responsibilities. Preferred
• Strong computer skills including proficiency with all aspects of Microsoft suite. Preferred
• Proficiency in performance management, conflict resolution, and contractual interpretation. Preferred
• Experience with operating budgets and forecasting. Preferred
• Working knowledge of the Gas Mobile Dispatch system, or equivalent. Preferred
• Working knowledge of the National Fuel Gas Code. Preferred
• Knowledge of Regulatory gas transmission and distribution codes and requirements. Preferred
• Knowledge of emergency response principles and/or Incident Command System (ICS). Preferred
• Lives within the O&R gas service territory (i.e., Rockland or Orange County) Preferred

• Driver's License Required

• Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
• 5 days a week in-person for office and field work.
• Must fulfill the requirements of the Operator Qualification for the assigned area of supervision within one (1) year of accepting the position.
• Work requires off-hour on-call responsibility (Duty Supervisor) on a rotational basis providing emergency response and supervision of personnel engaged in off-hour emergency operations.
• Must fulfill the requirements of the Duty Supervisor qualification within nine (9) months of accepting the position.
• Work is conducted outside, in varied conditions and terrain including adverse weather conditions, climbing and working in areas of limited space, and in a shared office environment.
• At times, requires working long hours in response to outage situations and shift coverage requirements.
• Work requires sitting, walking, standing, stair climbing, completion of paperwork, using a telephone and computer and attending meetings.
• At times, work with computers for long periods of time during the day.
• Travel to other company divisions may be required.
• Travel to other company locations to attend training may also be required.
• Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
• This position is subject to drug and alcohol testing as required by the Department of Transportation.