Chief Operating Officer

Impact Lives, Impact Community

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff.

Family Health Centers of San Diego is looking for a Chief Operating Officer (COO) to work under direction of the President. The COO has operational oversight in planning, directing, coordinating and supervising all aspects of clinic and departmental operations. Responsible for integrating programs and systems to facilitate service delivery, improve efficiency, and enhance patient care. Ensure clinic sites provide efficient and high-quality patient care. Participate in long-term planning, and implementation of services in an increasingly complex regulatory environment.

The COO works with top-level executives to devise strategies and policies to meet the organization's objectives and goals, and reports on the performance of the various departments under the COO's supervision directly to the President and then the CEO and develops high-level reports for senior staff and the Board.

Must be driven to succeed, have the ability to handle multi-priorities; manage the stress of multiple, concurrent demands; proven analytical skills, has an excellent track record with deployment and execution, possess excellent communication and interpersonal skills; and a good steward of the organization's culture and strong community history. Must be familiar with the inner workings of all departments, and possess in-depth knowledge of government regulations, statutes, and operational practices and federally qualified health centers.

Responsibilities:

• Actively monitor clinic and departmental operations to ensure both services and patient care are at the highest level of quality and performance; insert improvement processes when needed.
• Working in a team with top-level executives to devise strategies and policies to meet company goals; strong emphasis on the work of integration of automation and technology throughout all departments.
• Management and supervision of the day-to-day operations of various departments. Ensures prompt hiring of well-trained, qualified, and engaged employees at all times, with a focus on ensuring employees reflect the racial and ethnic composition of our patients and clients.
• Manages with a sense of urgency, all assigned projects and deliverables.
• Ensure the operating policies, procedures and systems at clinic sites are implemented and monitored in support of the company's mission, strategic goals and objectives.
• Managing budgets, hiring and contracting, contract and business negotiations.
• Leads strategic operational initiatives that drive sustainable growth and exceptional care delivery
• Communicate direction to leadership regarding operational activities and strategic initiatives.
• Maximizes space utilization within sites to ensure financial metrics are met or exceeded
• Ensures a top-down focus on quality metrics resulting in achievement of high-performance levels on all HEDIS/UDS quality metrics
• Balances staffing at sites to ensure patient access measures are met and human capital budgeted costs are not exceeded
• Energizes, motivates and develops staff to function at the top of their scope and service delivery abilities
• Analyzing audit reports and formulating improvements to departmental workings.
• Coordinating inter-departmental activities and delegating responsibilities to subordinates.
• Compiling performance reports and reporting to the EMC, President, and CEO.
• Possesses current understanding of and ensures compliance with all laws, government regulations, related statutes, and enforces adherence with standards of oversight entities that include: DHCS, CDPH, DOJ, OIG, DHHS, BPHC, FTCA, NHSC, etc.
• Promotes performance excellence with Joint Commission, NCQA, Licensing, HEDIS and others to ensure attainment of quality metrics at the highest level possible though a systematic process of external evaluation and reviews for completeness and accuracy.
• Represents the company; works to preserve FHCSD's strong reputation among multiple stakeholders.
• Develops key external contacts that ensure success in achieving the goals of FHCSD.
• Focuses on consensus building efforts and the development of strategic planning and achievement of strategic initiatives.
• Monitors company financial and operational performance by measuring and analyzing results, initiating corrective actions, and minimizing the impact of variances.
• Increases revenues and income through proactive attainment of contracts, cost management, fund development and innovative leveraging.
• Updates job knowledge by remaining aware of new regulations, participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
• Collaborate with the President and CEO in determining the need for new or expanded services and develop and implement plans for the infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of the organization.
• Continuously evaluate employee placement and performance to ensure each clinic/program site has the skills and experience in place for current and future operations.
• Monitor the attainment of goals and budget projections while contributing to the fiscal health of clinic operations.
• Continuously monitor staffing levels, job design, and employee assignments to ensure the overlap of sufficient knowledge and skills through the use of cross-training and succession planning.
• Develop and administer performance management strategies to include measuring appropriate performance standards and metrics.
• Develop and implement operational policies, identify gaps, ensure business operates within the established framework of FHCSD; monitor the adherence of policies and procedures across designated clinic sites.
• Foster a positive, success-oriented, accountable environment within the organization.
• Act as a professional advisor and mentor to new leaders and potential leaders in the organization.
• Utilize LEAN principles and strategies to promote integration of services and continuous process improvement
• Perform other duties as assigned.

Requirements:

• Master's degree in a business field or a Master of Business Administration. Education may include a marketing or finance degree, if combined with advanced degree(s) in healthcare administration. A Nursing degree may be acceptable if combined with an advanced business degree.
• Traveling between sites and other locations is required as an essential function of the job. Must have a car, a valid California driver's license, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver's license within ten days of establishing residency. Mileage and other reimbursement governed by policy.

Experience/Specialized skills (including Language)

• A minimum of 10 - 20 years of progressively responsible experience as a senior healthcare executive in multiple healthcare positions is required.
• FQHC knowledge and experience required.
• Demonstrable experience and expertise working at a high level and coordinating teams on project design and implementation are of paramount importance.
• Ability to develop financial forecasting models and create new revenue streams to support initiatives.
• Held oversight positions for large numbers of employees, directly and indirectly, effectively developing communication systems to facilitate high degree of effectiveness and collaboration.
• Ability to strategically plan and competently execute high priority projects, through coordinating political and external stakeholders.
• Experience working strategically with state and national advocacy groups in cultivating legislation to support the health center's mission.
• Experience in developing a company's operational procedures and a system of policies and practices.
• Capital expansion planning and execution experience including system-wide automation efforts and construction planning and project implementation.
• Demonstrable knowledge in the management of electronic systems, familiarity with management of information technology and enterprise development.
• Responsible for a pleasant and productive workplace and foster communication and cooperation among different branches of the company.
• Solid experience in negotiating managed care contracts, pay 4 performance programs, and planning and implementing rate methodologies for cost reporting.
• Experience in fund development, governmental relations, human resource management, operational oversight of medical care delivery systems, optimizing the patient experience, creating greater market share, LEAN implementation and sustainability, master plan development, and strategic planning.
• Bilingual (Read, Write, & Speak) in English/ Spanish while not required, is preferred.
• Demonstrated skills in customer and patient satisfaction with strong service recovery skills.
• Demonstrated track record of working with physicians and other providers preferred.
• Excellent knowledge of payor systems, billing and utilization review.
• Knowledge of budget preparation, budget management and financial accountability required.
• Possess strong analytical skills, advanced computer skills, and good oral and written communication skills.
• Excellent critical thinking and problem-solving skills.
• Outstanding ability to work well independently and within the group process.
• Knowledge of supervisory practices and techniques, to include performance management and employee development.
• Successful track record of leading and driving positive change through others.

Rewards:

• Job type: Regular Full-Time
• Competitive Salary with Excellent Benefits
• Retirement Plan with Employer Match
• Paid Time Off, Extended Sick Leave and Paid Holidays
• Medical/Dental/Vision/FSA/Life Insurance
• Employee Discounts and Wellness Programs

#IndAdmin

The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.

In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits.

If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness - Employee Hub (gobenefits.net)