Senior Account Manager

Purpose of the job

The Senior Account Manager will have the responsibility for managing the day to day relationship of a key HH Global client. Managing a significant throughput of projects and campaigns in order to deliver against an agreed scope of works . The role will have overall responsibility for the outcome of all projects the y are responsible for , and interpreting client requirements and taking brief s to deliver ensure campaigns are developed and delivered on time and against client operational, commercial, environmental and quality requirements .

You will be responsible for maintaining an excellent standard of communication with existing clients and developing relationships with new clients. Strong Client facing and presentation skills are essential, as is a strategic brain and the ability to problem solve and think outside the box .

This role has Line Management responsibility, you will be responsible for providing coaching and development to your team.

Key Responsibilities

• Inputting into and supporting the delivery of the Account Development Plan
• Be regarded by the client as an account handling expert who provides support and counsel.
• Be confident in discussing and challenging clients on briefs and objectives
• Where required, work seamlessly with the client creative and strategy teams to provide value added input to client meetings and discussions
• Be able to predict and resolve issues in a timely manner , ensuring relevant team members are fully involved and aware
• Demonstrate a comprehensive understanding of the client's business and actively seek opportunities for further account development
• Ability to identify opportunities and actively convert these into briefs and revenue
• Taking client briefs and pro-actively suggesting alternative solutions to the client - adding value, up selling and cross selling where possible
• Working to ensure that the client has confidence the project and campaigns will meet or exceed their expectations
• Monitoring and controlling the project schedule, immediately communicating to the client any changes or delays
• Work closely with the selected supplier partners ensuring timelines and quality are being followed at all times
• Engage senior management for early alerts of risks to client satisfaction and income, and propose solutions
• Participation in supporting and leading client workshops and quarterly business reviews.
• Play a role on pitch proposals and delivery
• Lead and motivate those working with and for you, including line management and support your teams' development
• Ensure your team is clear as to the financial goals for the year and the plans for achieving them
• Ownership of client account financial targets, turnover and profitability
• Be able to maintain and drive the WIP, budgeting and forecasting process
• Produce detailed estimates, even for new offerings
• Work within operational best practices ensuring complete compliance always on the projects.
• Be laser focused on paying attention to the details

Knowledge, Skills + Experience

• 3-5 years ' experience helping to shape clients' brands strategic or tactical plans
• Good people management and motivation skills (both internally and externally) as well as a proven track record of building lasting relationships with clients
• Great presentation skills and ability to drive pitch success
• Digitally savvy and a willingness to find new and exciting ways to communicate
• Client focused with excellent client facing skills
• A positive and proactive personality with a genuine enjoyment of client contact and teamwork
• Quality conscious with excellent attention to detail
• Excellent written and verbal communication skills
• Ability to work in a high energy environment and proven experience of meeting /exceeding timelines
• Demonstrate professionalism to clients, colleagues and suppliers
• Commercial business drive, determination to achieve excellence
• Commercial business knowledge
• Please note there is a requirement to travel within Market on occasion