Application Engineer

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

• Resolve fundamental/mid-level technical questions across a broad technology range, leverage AI tools to increase first contact resolution.
• Deliver technical and application support for Keysight's families of data acquisition (DAQ) systems, function generators, digital multimeters (DMM), DC/AC power supplies, electronic loads, frequency counters, source measurement units (SMU), oscilloscopes, application/test automation software, and software licensing
• Ensure customer interactions are handled with a highly satisfying level of customer service.
• Work with a team of engineers to ensure new support requests are worked in a timely manner.
• Use a case management system to track your customer interactions, document each case resolution, and ensure customer commitments are satisfied.
• Publish knowledge articles and FAQs on the Keysight Support Portal that enable customers to locate answers to their test and measurement challenges when they need them.
• Develop and maintain your technical expertise as new products are made available to Keysight customers.
• Create pre-sales leads and opportunities, translating customer technical needs into specific Keysight product offerings.

• BS in Electrical Engineering, or equivalent degree, or combination of equivalent formal training/certification/experience at the discretion of the hiring manager.
• 2-5+ years of applicable experience as an application engineer, design validation engineer, or test engineer.
• Experience in use of electronic test and measurement instruments and test automation software.
• Military PMEL/TMDE (metrology) experience a plus; experience with/supporting defense/military customers a plus.
• This is a customer facing position that requires strong/fluent English language skills. Prior soft-skills experience is a plus.
• Clear written and verbal communication skills; able to explain/discuss technical subjects via written and oral interactions.
• Self-motivated to investigate and learn Keysight products and potential customer applications/use cases.
• Ability to effectively interface with customers; experience in technical sales and/or customer service skills.
• Ability to work independently and multi-task in assisting multiple customers throughout the day, adjusting to priorities/needs.
• Ability to interface with technical and non-technical teams to achieve seamless and expedited customer experience.
• Programming skills that may include .NET, C#, C++, VB, Python are a plus.
• Assist in on-boarding and qualification training of new hire and junior Application Engineers.
• This is a US position due to customer profile and interaction requirements.
• While not required, Spanish, French, and/or Portuguese communication skills may be beneficial

Note: For other locations, pay ranges will vary by region

This role is eligible for our Keysight Results Bonus Program

Most offers will be between the minimum and the midpoint of the Salary Range listed below.

Colorado Springs, CO pay range: MIN $79,860, MAX $133,100

US Employees may be eligible for the following benefits:

• Medical, dental and vision
• Health Savings Account
• Health Care and Dependent Care Flexible Spending Accounts
• Life, Accident, Disability insurance
• Business Travel Accident and Business Travel Health
• 401(k) Plan
• Flexible Time Off, Paid Holidays
• Paid Family Leave
• Discounts, Perks
• Tuition Reimbursement
• Adoption Assistance
• ESPP (Employee Stock Purchase Plan)

Careers Privacy Statement

***Keysight is an Equal Opportunity Employer.***

Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.