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Start the day excited to make a difference...end the day knowing you did. Come join our team.
Job Summary:
This position is accountable to perform a variety of clerical, reception, and support functions that will ensure timely and effective day-to-day operations and communications in a specified department. This may include answering telephones, greeting patients, scheduling patient appointments, maintaining records, monitoring flow, and relaying accurate information. This position supports the mission, vision, values, and strategic initiatives of Mary Washington Healthcare and demonstrates a commitment of quality service to our patients and their families, the community, the physicians, and our Associates.
Essential Functions & Responsibilities:
- Consistently greets all patients, visitors, family members, physicians, and Associates in a courteous and professional manner.
- Addresses customers' needs efficiently, effectively, and confidentially.
- Answers telephones courteously, professionally, and by the third ring.
- Screens and transfers telephone calls or takes messages as appropriate to facilitate effective communications.
- Delivers messages in a timely manner.
- Maintains an organized and efficient reception area.
- May monitor patient schedules, work flow, and activities of all modalities to assure a smooth and coordinated traffic flow.
- Assures that patients, family members, and Associates are kept informed of activities and delays.
- Creates an atmosphere that promotes customer service excellence.
- Resolves or escalates customer complaints in a timely manner
- Performs routine but essential clerical and support functions under the direction of a specified Manager to ensure smooth and effective day-to-day operations of the department.
- Adheres to departmental policies, procedures, standards, and protocols to ensure effective departmental operations and quality patient care.
- Monitors and maintains an adequate inventory of office supplies and materials, as well as any written guides or patient information, to ensure smooth operations in the reception work area and non-interruption of patient services.
- Takes customers to their designation.
- Performs other duties as assigned.
Qualifications:
- High school diploma or equivalent required
- Excellent communication skills
- Ability to work with physicians, staff, and patients in a courteous, confidential and efficient manner.
- Previous experience as a receptionist or unit secretary in a healthcare setting preferred.
- Basic computer skills.
- Legible handwriting.
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
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Mary Washington Healthcare
Feb 24, 2025