Customer Service Support 3

About the Team/Role

The Verification Associate supports the operations team by making outbound inquiries against the incoming batches of invoices and supporting documentation to ensure the invoices are true and correct and that they are meeting client operating standards. They will also do administrative tasks such as data processing and new client funding's and other tasks with the agreement of the Operations Manager. On a daily basis they will be managed and coordinate work at the direction of the Verification Team Lead.

How you'll make an impact

• Ensure the asset quality of the invoices being purchased is up to Credit standards established in the Factoring Group.

• Ensure receivables purchased meet the standards set out in the client operating standards.

• Ensure administrative tasks regarding data processing are done accurately and consistent with operations procedures.

• Verify invoices via phone calls to debtors and via website look up where appropriate.

• Ensure new debtors, errors, missing documentation, debtors over credit limit and other issues relating to 'paper' collateral are clearly noted on each batch of invoices.

• Ensure any policy exceptions and material issues identified are actioned and notified to the Verifications Team Leader.

• Ensure that best practice is both shared and implemented within FOF.

Experience you'll bring

• Strong data processing.

• Strong communication skills.

• Attention to detail.

• Understanding of transportation documentation.

• Commitment to customer service.

• Organizational skills essential.

• Ability to work in a participative manner in a fast moving team environment.

• Self-starter.