Mgr Customer Design & Delivery
 CPS Energy | |
 United States, Texas, San Antonio | |
 Feb 25, 2025 | |
|
Mgr Customer Design & Delivery Date: Feb 24, 2025 Location: Company: We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve. Together, we are powering the growth and success of our community progress every day! Deadline to apply: March 4, 2025 Pay Grade
18 Position Summary
Provides leadership and mentorship to the team of supervisors, engineers and designers responsible for the design and coordination of customer utility service requests by managing the effectiveness, accuracy and timely completion of customer projects. Manages staff workload and deploys contracted resources to ensure customer construction projects are completed according to customer expectations. Works with managers and executives across the company to solve customer problems and deliver quality service. Develops a culture of exceptional customer service and manages relationships with customers to improve customer satisfaction. Steps in to work directly with customer representatives at the management level when projects get off-track and develops solutions to prevent customer escalations to CPS Energy executives. Tasks and Responsibilities
Minimum Skills Minimum Knowledge and Abilities
Experience in distribution utility industry
Proficient in Microsoft Office Package, including word processing, spreadsheets, database, presentation software, electronic mail and scheduling
Experience with WMIS, SAP, Designer/GIS or other related systems.
Demonstrated ability to multi-task various critical work assignments proactively and independently in a fast paced environment and in a professional manner.
Demonstrated well-developed written and verbal communication skills for interaction within the section, across departmental lines to all levels of personnel and vertically with management
Strong planning and analytical skills; ability to assess complex situations, make decisions and manage projects from start to a positive outcome Preferred Qualifications
Competencies
Communicates Effectively
Acting Decisively
Managing Resources
Managing Time
Driving for Results
Serving Customers Minimum Education
Bachelor's Degree from an accredited university; In lieu of degree, related work experience may be considered. Required Certifications Working Environment
Indoor work, operating computer, manual dexterity, talking, hearing, repetitive motion. Use of personal computing equipment, telephone, multi- functioning printer and calculator.
Ability to travel to and from meetings, training sessions or other business related events. Physical Demands
Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.
| |