User Experience Researcher
 CliftonLarsonAllen | |
parental leave, flex time, 401(k)
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 United States, Wisconsin, Milwaukee | |
 Feb 25, 2025 | |
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CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you. CLA is dedicated to building a culture that invites different beliefs and perspectives to the table, so we can truly know and help our clients, communities, and each other. Our Perks:
CLA is growing and seeking to hire an experienced User Experience Researcher to join our talented Information Technology team. The position offers growth, flexibility and a collaborative work environment. In this position you should have the following; excellent interpersonal skills with the ability to communicate at all levels. Strong problem solving and creative skills and the ability to exercise sound judgment. Most important, demonstrate a high level of integrity and dependability with a strong sense of urgency and results-orientation. The User Experience Researcher (UX Researcher) will play a pivotal role in shaping exceptional user experiences through data-driven insights and user-centered research methodologies. This role involves defining and executing comprehensive UX research plans, collaborating with stakeholders to identify key research questions, and prioritizing research initiatives to address significant user and business challenges. The UX Researcher will conduct a variety of qualitative and quantitative research methods, including user interviews, usability testing, ethnographic studies, surveys, to uncover user needs, frustrations, and behaviors. They will synthesize data into actionable insights, create user personas and journey maps, and present findings in compelling formats. Additionally, the UX Researcher will partner with cross-functional teams to ensure user insights are integrated into the design and development process, advocate for the user at all stages of product development and stay current on UX research tools and methodologies to continuously improve research efficiency and effectiveness. How you'll create opportunities in this User Experience Researcher role: Research Planning and Strategy * Define and execute a comprehensive UX research plan to inform design and product decisions. * Collaborate with stakeholders to identify key research questions and align research efforts with business objectives and product goals. * Prioritize research initiatives to address the most significant user and business challenges. User Research Execution * Conduct a variety of qualitative and quantitative research methods, including: * User interviews (with internal and external users) * Usability testing (remote and in-person) to evaluate the effectiveness of prototypes, workflows, and live applications. * Observe and analyze user behavior to uncover pain points, identify opportunities, and reveal unmet needs. * Contextual inquiries and field studies to observe how internal users interact with applications in real-world settings. * Ethnographic studies * Surveys and questionnaires * Card sorting and tree testing * A/B testing * Facilitate workshops and focus groups with users to gather insights, encourage collaboration, and brainstorm solutions for improving application usability. * System usage analytics: Collaborate with data teams to analyze logs and usage patterns, identifying underutilized workflow features or bottlenecks. Data Synthesis and Insight Generation * Analyze and synthesize research findings (both qualitative and quantitative) data into actionable insights and recommendations. * Synthesize data into meaningful insights through affinity mapping, thematic analysis, or statistical analysis. * Identify trends and patterns in user behavior and feedback to inform product improvements and innovation. * Develop evidence-based design recommendations and guide teams in prioritizing user needs over assumptions. * Develop solutions - create service blueprints, system and data flow as part of solution design the product team * Present findings in clear, concise, and visually compelling formats such as presentations, reports, visualizations, and dashboards to communicate effectively with stakeholders. Collaboration and Communication * Partner with UX/UI designers, product owners, business and technical stakeholders to ensure user insights are effectively integrated into the design and development process. * Advocate for the user at all stages of product development, ensuring designs align with real-world needs. * Facilitate discussions with cross-functional teams to prioritize user-centered solutions. * Communicate complex research findings clearly and persuasively to stakeholders at all levels. Continuous Improvement and Innovation * Stay current on industry trends, emerging tools, and best practices in both qualitative and quantitative research methodologies. * Experiment with new research techniques to improve the quality and efficiency of research efforts. * Share best practices and mentor team members to foster a culture of evidence-based decision-making. * Develop and maintain a scalable research repository to document and share insights across teams, ensuring accessibility and enabling the organization to build on previous findings. Accessibility and Inclusion * Ensure all research activities and recommendations account for diverse and underrepresented user groups, including individuals with disabilities. * Advocate for inclusive design principles and ensure compliance with accessibility standards (e.g., WCAG guidelines). What you will need:
#LI-DJ1 Equal Opportunity Employer /AA Employer/Minorities/Women/Protected Veterans/Individuals with Disabilities. Wellness at CLA To support our CLA family members, we focus on their physical, financial, social, and emotional well-being and offer comprehensive benefit options that include health, dental, vision, 401k and much more. To view a complete list of benefits click here. | |