Transportation Manager

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

The Manager, Transportation will be responsible for the total freight spend for Hanger Supply Chain across all business units within the organization; both domestic and International. Freight spend is amongst the highest expense for Hanger Supply Chain and requires a person with a strong analytical and strategic skillset as well as a tactical approach and sense of urgency. Key responsibilities include budgeting, ensuring the entire Hanger P&L is achieved for freight spend, and influencing the freight spend decisions made by all Hanger business units including Hanger Clinic, SPS, SureFit, ACP, Fillauer, and HFN by providing data, market benchmarks, and personal experience insights. Full accountability for evolution of the Hanger transportation approach, transportation relationships, ongoing KPI development and tracking, business reviews, and contracting with vendors such as, FedEx, C.H. Robinson, Freight Audit and Payment Service Vendor(s), Couriers, and UPS. Provides analysis and recommendations for cost savings initiatives for the Supply Chain Business Strategy for network design, inbound freight spend from vendors, and for all outbound shipments for business units and distribution centers. Interfaces with business unit leadership and finance for routine report generation and collaboration.

Manage over $13M in FedEx billing and contract structure focusing on expense reduction and service level improvements for customers
• Serve as the point of contact for daily interactions with the FedEx Worldwide Account Manager for service related issues
• Perform analysis of the FedEx billing and accessorial charges to prioritize opportunities to reduce expense along with ensuring contractual claims with FedEx for service failures, damage, etc. are paid
• Provide recommendations for process changes at the DC's and clinics to reduce freight expense
• Lead the effort with the DC's and clinics to communicate and implement the required changes
• Manage enVista Freight Audit and Payment Service to develop enhanced reporting to manage and reduce freight expense and service level improvements
• Identify, organize and manage the local courier relationships and contracts to reduce freight spend and improve service levels
• Develop a standard contract for couriers by working with the internal legal team
• Develop a network of couriers to expand our delivery capabilities where appropriate to reduce expense and improve service levels.
• Ensure punch out capabilities exist for tracking numbers to provide real time information for service commitments.
• Provide analysis by working with internal customers and parcel carriers to support recommendations for the Supply Chain Business Strategy key initiative for network modeling
• Analyze inbound freight spend by vendor to support the prioritization of consignment inventory and stocking strategies in the DC network

Principal Duties and Responsibilities (Essential Functions):

• Position is based in the Hanger Alpharetta DC office with flexibility for approved, nominal remote work.
• Formalize and lead development of international shipment process and procedure.
• Own the Transportation function for Hanger Supply Chain and be the source of communication and information for anything transportation related.
• Manage the FedEx billing and contract structure focusing on expense reduction and service level improvements for customers.
• Lead nationwide initiatives with FedEx, Hanger Clinics and HFN to reduce the use of regional non-contracted carriers to improve service and reduce cost.
• Own the strategic and tactical interactions with the FedEx Worldwide Account Manager for service-related issues and cost savings initiatives.
• Perform analysis of the FedEx billing and accessorial charges to prioritize opportunities to reduce expense along with ensuring contractual claims with FedEx for service failures, damage, etc. are paid.
• Provide recommendations for process changes and go to market strategies for Hanger Supply Chain and all business units including DC's, HFN, Hanger Clinics, Fillauer and SPS customers to reduce freight expense.
• Lead the effort with the DC's and clinics to coordinate, communicate and implement any required changes to transportation processes or payment systems changes.
• Manage the Freight Audit and Payment Service contracting and develop enhanced reporting to reduce freight expense and deliver service level improvements.
• Develop and implement the strategy for leveraging additional freight and parcel vendors such as UPS to achieve greater discount levels while maintaining the necessary spend threshold to maximize FedEx contractual discounts.
• Develop the plan and lead cross functional teams to flawlessly implement any transportation-related activities arising from acquisitions and divestitures or any other significant business events.
• Ensure systemic capabilities exist for tracking numbers to provide real time information for service commitments.
• Lead any efforts related to Digital Shipper, X-Carrier, or other shipment-capture systems.
• Provide analysis by collaborating with internal customers and parcel carriers to support recommendations for the Supply Chain Business Strategy key initiative for network modeling.
• Analyze freight spend, by vendor, to create the most efficient movement of inventory and enhance overall stocking strategies in the DC network.

• Knowledge and Skill:

  • Proficient in MS Office; specifically, Excel, creating templates, complex table expertise, and V look-up.
  • Functional in the use of SmartSheet
  • Proficient in BI software like Tableau
  • Ability to create and manage dashboards.
  • Experience in data gathering, queries and report writing with SQL.
  • Effective communication and interpersonal skills
  • Experience with and knowledge of international shipping requirements and regulations.
  • Experience with the management of carriers for daily operations to include small parcel and less than truckload shipping (LTL)
  • Knowledge of Supply Chain processes and systems

• Experience and Education:

  • Bachelor's degree in business, Supply Chain or aligned degree.
  • 3-5 years of related experience (preferred).

• Proficient in MS Office and complex tables and V look-ups
• Proficient in BI software like Tableau
• Advanced use of Excel creating templates and dashboards
• Experience in data gathering, queries and report writing with SQL
• Strong communication and interpersonal skills
• Experience with the management of all carriers for daily operations to include small parcel and Less than truckload shipping (LTL)
• Knowledge of Supply Chain processes and systems
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

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