Parking and Transportation Specialist

The Parking & Transportation Specialist performs functions of the UT Dallas parking and transportation office including first-line customer service, citation payment processing, appeals processing, billing, collections, invoicing, and reporting. The Specialists organize, implement, analyze, assess, and continuously improve the University's parking and transportation programs with emphases on improved customer service and enhancement of online services. Receives requests for parking and/or transportation services from University departments and arranges and provides responses, which may entail coordination of services and cooperation with University Police, Student Services, and other University departments. The Specialists are expected to use professional project coordination skills to resolve problems of moderate scope and complexity; are expected to obtain certifications in the FLEX parking systems management program, perform data analysis on parking and transportation operations and produce reports for management.

An Associate's degree or trade/technical certification and 1-3 years of related experience. An equivalent combination of education and experience will be considered. Intermediate skills in Microsoft Office, intermediate keyboarding/data entry skills, excellent customer service skills and phone etiquette, and written and verbal communication skills.

Previous Parking & Transportation Industry experience. Experience with T2 flex parking software preferred. Previous experience with PeopleSoft software preferred.

Daily activities and responsibilities typically include:

* Oversee parking enforcement officers (student workers) during hours of enforcement, including constant two-way communication via MS Teams to verify vehicle enforcement
* Identify and review parking accounts of vehicles, and install vehicle immobilization devices (wheel boots) on vehicles in violation of UT Dallas Parking & Transportation policy.
* Set up signage, barricades, cones, and overseeing staffing for special events.
* Reviewing, processing, and assigning parking for special events on campus, including scheduling and assigning resources, and ordering and setting up signage and on site quality control. Sending quotes and invoices to departments for event services rendered.
* Oversee Comet Cab drivers (student workers) during service hours, including constant two-way communication via MS Teams. Includes communicating with students with accessibility needs and ensuring their services continue on time.
* Process DART GoPass requests and answer transportation questions and concerns
* Complete monthly vehicle maintenance and oversee and scheduling weekly golf cart maintenance.
* Oversee cashiers (student workers) and front desk operations during service hours. Includes assisting with the cashiering, sales, data entry, and elevated customer service concerns.
* Prepare monthly reports, stats, and metrics for 883 ridership, special events, permit sales, meter revenue, GoPasses, etc.
* Enter financial journals and manage supplemental documentation to support charges. Responsible for LUKE meter coupon code creation, distribution, and billing. Database management and completing file transfers within Orion and T2 Flex.
* Assist with Payroll Deduction and Reserved parking permit sales, along with other elevated projects that extend beyond day-to-day sales. Approves and reconciles financial journals for inter-office financial transactions for special events and other purchases made via cost center.

* Assist with day-to-day Parking Office clerical and customer service duties, including phone calls and email inquiries
* Perform all other duties as assigned to meet departmental needs

The noise level in the work environment ranges from moderate to very loud.

Must be able to lift 30 lbs., bend, stretch, stand for extended periods of time, climb stairs, reach, twist, sit, walk, and/or run.

If employee will be driving university vehicles, a valid Texas driver's license must be possessed. Applicant must submit to a motor vehicle record request of driving history to qualify to drive university vehicles.

Position will work in person and on site.

Must be able to work assigned hours, forty hours per week. Shift will be a total of nine hours with a one hour break mid-shift included. Hours will vary throughout the year, but will be one of the following 7:00am-4:00pm, 8:00am - 5:00pm, 9:00am - 6:00pm. Hours included only Monday through Friday, off on weekends. Very occasionally, weekend work may be required to satisfy special event requirements.

The noise level in the work environment ranges from moderate to very loud. Must be able to lift 30 lbs., bend, stretch, stand for extended periods of time, climb stairs, reach, twist, sit, walk, and/or run. Primarily an office position, but field work is also required, as needed. Exposure to Weather, Extreme Cold, Extreme Heat, Wet and/or Humid conditions.

1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.

2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator . For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.