Service Desk Analyst I

For more than a century, Ben E. Keith Company has been a leader in fine food and premium beverage distribution, and we strive to consistently exceed our customers' expectations.

Our Food Division is a complete broad line multi-state distributor, and our Beverage Division operates throughout the state of Texas as a proud distributor of Anheuser-Busch products, craft and import beer brands, spirits, and wine.

We are dedicated to the growth and success of our business, our customers, and our employees-continuing our commitment to delivering quality since 1906.

Beverage Careers

Food Careers

Position Summary:

Ben E. Keith has an exciting opportunity for a service-oriented technical engineer who enjoys assisting internal customers derive value from our digital footprint. A successful Support Technician will enjoy solving technical challenges that enable enhanced productivity using end-user computing technology. Our ideal candidate will bring a breadth of experience configuring and implementing computing technologies that simplify the work lives of our diverse set of internal customers. Specifically, s/he will have support experience with the Microsoft ecosystem of end-user computing systems and tools, including (but not limited to) Windows 10/11, M365, Defender, Intune, and Teams/Admin/Phones. This individual will also be responsible for ensuring non-Microsoft tools and applications are engineered to adhere to our core set of operating and computing standards. Exposure to Mainframe operations is preferred.

Key Responsibilities:

• Serving as a Level 1 support technician, resolving end-user computing issues
• Participate in incident triage sessions, applying expertise to drive to incident resolution
• Present continuous improvement opportunities where applicable in the Microsoft ecosystem.
• Drive standardization and automation within the Windows endpoint ecosystem
• Serve as an 'on-call' support technician on a pre-determined schedule

Qualifications:

• 2 years supporting the Windows Operating System (Win10/11)
• 2 years supporting the Microsoft Office (M365) set of applications and tools
• 1 years leveraging Intune (SCCM) to apply endpoint configuration standards in an enterprise
• 1 years supporting Microsoft Teams in an enterprise
• 1 years supporting the Microsoft endpoint protection security platforms (i.e. Defender)
• 1 years of participating in technical triage sessions
• 1 year of working with an Incident Management System (i.e. JIRA)
• SAP support experience is preferred
• Strong oral and written communication skills
• Affinity for learning new technologies and applying those learnings to enhance the organization

Ben E. Keith (BEK) Company is one of the largest food and beverage distributors in the United States. We are a family-owned business with a long-standing tradition of supporting the diverse communities in which we live and work. Our competitive employee benefits provide health and financial protection to our employees and their families.

* Medical, Dental, Vision, Life Insurance

* Short and Long Term Disability

* 401K with matching contribution

* Profit-Sharing Plan (100% company-paid)

* Employee Assistance Program

* Wellness Program

* Educational Assistance Program

* Paid Vacation and holidays

* Employee Credit Union

We have sought to create an environment in which the contributions of each employee at Ben E. Keith are fully valued. This means more than simply treating one another with respect; it also means considering how all our people can positively impact the quality of the decisions we make about our business.

Here at Ben E. Keith, we recognize that our workforce reflects the increasingly diverse nature of our society, and we want to do all we can to take advantage of that diversity with both our external and internal customers. We believe our differences are also our strengths and we want to do all we can to use those strengths to find more creative solutions for the business challenges we face. Ben E. Keith is an equal employment opportunity, affirmative action employer. VEVRAA Federal Contractor

Minorities/Females/Veterans/Disabled

• Corporate - IT, 601 E 7th St, Fort Worth, Texas, United States of America