Employee Services Coordinator - Remote (PT)

Bright Horizons EdAssist is a leading provider of workforce education programs that future-proof organizations by building employee skills. We know the best organizations are fueled by people inspired by their jobs and professional possibilities. We help top employers around the country provide that inspiration, with affordable, targeted, and guided education programs that build professional futures. Our goal is to create pathways and learning opportunities that align employees' career goals to organizational skills needs, addressing engagement, filling talent gaps, and transforming workforces to be ready for the future.

Reporting to the Employee Services Supervisor, the Employee Services Coordinator is primarily responsible for processing documentation and applying savings (when applicable) while auditing education assistance verification documents and responding to participant questions through online ticketing and live chat.

The Employee Services Coordinator opening is part-time (around 20 hours a week) and requires that you have availability to work during standard business hours, Monday through Friday. In addition, you must have the flexibility to work up to 40-hours/week during peak season (January, May, and August).

This is a Remote position available in the United States. This position has a requirement of 2 hours of Live Chat three days a week. Live Chat is open on loan team from 7am-3pm CST Monday - Friday, and set schedule will be determined by Supervisor.

Responsibilities:

• Act as an independent reviewer to ensure policy compliance

• Proof grade reports and tuition and student loan receipts against submissions and client requirements

• Ensure appropriate tuition discount is applied to invoices prior to submission for payment

• Ability to easily navigate an internal Knowledge Base and FAQs in order to reply to customer questions via online ticketing system and live chat. Will need to research account activity and notes, troubleshoot any issues, provide supporting help documentation, and other tasks

• Respond quickly and accurately to customer inquiries via live chat to answer questions, solve problems, and troubleshoot - must be available during business hours

• Make outbound phone calls to client employees to help navigate the user interface and explain documentation and policy requirements

Qualifications:

• Bachelor's degreeis preferred

• 2 years customer service experience, and Auditing Experience is preferred

• High level of computer proficiency is essential

• Must possess strong interpersonal, as well as verbal and written communication skills

• Attention to detail

• Proven ability to learn and utilize proprietary software and reporting tools

• Ability to work in a fast paced and highly dynamic environment

• Ability to multi-task and handle more than one live chat at a time while simultaneously addressing multiple inquiries effectively

• Ability to manage multiple clients with relative ease. A self-starter who is highly motivated and organized

• Remote position - ability to work independently from a quiet, home office

Our people are the heart of our company. Because we're as committed to our own employees as we are to the children, families, and clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Come build a brighter future with us.

Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.